Claims Total Loss Adjuster

AAA • Coppell, TX

1d

About The Position

The Total Loss Adjuster manages all aspects of total loss auto claims under general supervision. The role oversees end-to-end handling of total loss files, including documentation review, payment processing, and record maintenance in required claim systems. It involves communicating with vehicle owners, lienholders, the salvage department, and internal claims teams to resolve titling issues and finalize claims. The adjuster audits payments, verifies actual cash values, updates salvage classifications, and supports reporting and analysis. Additional duties may include mentoring new team members, contributing to process improvements, and ensuring compliance with company standards and regulatory requirements.

Requirements

• Moderate proficiency using Microsoft Office products.
• Moderate proficiency using general office equipment.
• Verbal, telephone, and written communication skills; high proficiency indicated.
• Organizational skills; high proficiency indicated.
• Ability to prioritize and multitask while maintaining detail and accuracy; high proficiency indicated.
• Critical-thinking skills; high proficiency indicated.
• Interpersonal skills; medium proficiency indicated.
• Ability to pass state licensing; high proficiency indicated.
• Ability to maintain detail and accuracy in a fast-paced environment; high proficiency indicated.
• Strong work ethic focused on customers, the company, and continuous improvement; high proficiency indicated.
• Willingness to learn and be coached; medium proficiency indicated.
• Independent Adjuster License.

Nice To Haves

• Bachelor’s degree or equivalent combination of education and experience preferred.
• 1–3 years of claims experience preferred.
• Insurance background preferred but not required.

Responsibilities

• Manage total loss claims from evaluation of vehicle damage and confirmation of total loss determinations through settlement negotiation and titling transactions, in compliance with DMV, DOI, and company regulations.
• Maintain accurate and compliant claim records by updating Claims Center, reviewing valuations and coverage limits, issuing timely and correct payments, and ensuring documentation supports fair claim resolution.
• Respond to inquiries from members, claimants, lienholders, body shops, and vendors; resolve disputes and communicate next steps throughout the claims process.
• Collaborate with team members by assisting other adjusters, supporting reporting and analysis, participating in pilot and process-improvement initiatives, and completing administrative responsibilities.
• Use CCC One, ClaimsCenter, CSAToday, and TLO to verify valuations, coverage, and documentation accuracy and manage claim files.
• Obtain required title documents through communication with vehicle owners and lienholders, managing responsibilities with increasing independence as experience develops.
• Comply with internal guidelines and regulatory requirements, including documentation practices and careful handling of confidential or technical information.
• Potentially mentor new team members and support continuous improvement initiatives.

Benefits

• Medical, dental, and vision health coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed