Total Loss Adjuster

AAA • Gardena, CA

1d • $29 - $39

About The Position

The Total Loss Adjuster manages all aspects of total loss auto claims under general supervision. The role handles total loss files from initial evaluation through settlement and finalization, including documentation review, payment processing, record maintenance, title transactions, and communication with vehicle owners, lienholders, salvage teams, and internal claims teams. The adjuster verifies actual cash values, audits payments, updates salvage classifications, and supports reporting and analysis. The position may also involve mentoring new team members, participating in process-improvement initiatives, and ensuring compliance with company standards and regulatory requirements.

Requirements

• Ability to pass state licensing.
• Independent Adjuster License.
• Moderate proficiency using Microsoft Office products.
• Moderate proficiency using general office equipment.
• Strong verbal, telephone, and written communication skills.
• Strong organizational skills.
• Ability to prioritize and multitask while maintaining detail and accuracy.
• Critical-thinking skills.
• Interpersonal skills.
• Ability to maintain detail and accuracy in a fast-paced environment.
• Strong work ethic focused on customers, the company, and continuous improvement.
• Willingness to learn and be coached.

Nice To Haves

• Bachelor’s degree or equivalent combination of education and experience preferred.
• 1–3 years of claims experience preferred.
• Insurance background preferred but not necessary.

Responsibilities

• Manage end-to-end total loss claim processing by evaluating vehicle damage, confirming total loss determinations, negotiating settlements, and completing titling transactions in compliance with DMV, DOI, and company regulations.
• Maintain accurate, detailed, and compliant claim records by updating Claims Center, reviewing valuations and coverage limits, issuing timely and correct payments, and ensuring documentation supports fair claim resolution.
• Respond to inquiries from members, claimants, lienholders, body shops, and vendors; resolve disputes of varying complexity and clearly communicate next steps.
• Collaborate with team members by assisting other adjusters, supporting reporting and analysis, participating in pilot and process-improvement initiatives, and completing assigned administrative responsibilities.
• Use CCC One, ClaimsCenter, CSAToday, and TLO to verify valuations, coverage, and documentation accuracy and manage claim files efficiently.
• Secure required title documents through communication with vehicle owners and lienholders, taking on responsibilities with increasing independence as experience develops.
• Ensure compliance with internal guidelines and regulatory requirements, including proper documentation and careful handling of confidential or technical information.
• Audit payments, verify actual cash values, and update salvage classifications.
• Potentially mentor new team members and contribute to process-improvement initiatives.

Benefits

• Medical, dental, and vision health coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Incentive program eligibility for full-time positions, based on organization, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed