City Delivery Dispatcher-5

O'Reilly Auto Parts•Anchorage, AK

22d

About The Position

Coordinate and oversee the city route schedule, operations, and delivery specialists serving spoke stores from a hub store. Serve as the contact person for city delivery service, prepare and verify orders, monitor route schedules and delays, and help improve route efficiency and productivity. Maintain an organized delivery area, support coverage and vehicle maintenance, and provide input on delivery specialists’ performance. Bilingual candidates are encouraged to apply; Spanish fluency is highly desired.

Requirements

Ability to quickly match alphanumeric sequences.
Good interpersonal communication skills.

Nice To Haves

Familiarity with automotive parts.
Ability to drive a manual transmission vehicle.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Serve as the contact person for city delivery service.
Receive store orders by phone or invoice and ensure parts are pulled and ready by the scheduled delivery time.
Verify the accuracy of each order before a city delivery specialist picks it up.
Keep the city delivery area clean and organized, with areas or bins for each spoke store.
Monitor delivery specialists’ schedules and communicate route delays to stores.
Monitor hub systems and routes for opportunities to improve efficiency and productivity or reduce expenses, and communicate recommendations to the store manager.
Ensure hub team members clock in and out according to company policy.
Research parts not delivered as scheduled and make necessary billing adjustments.
Work with the store manager to cover routes when a regular city delivery specialist is absent.
Work with the store manager and delivery specialist to ensure vehicles are maintained and inspections are completed accurately and thoroughly.
Ensure daily mileage is logged in asset management for all vehicles.
Provide input to the store manager about delivery specialists’ performance for performance evaluations.