City Delivery Dispatcher

O'Reilly Auto Parts • Greenville, SC

27d

About The Position

The City Delivery Dispatcher coordinates and oversees the city route schedule, operations, and delivery specialists serving spoke stores from a hub store. The role is the contact person for city delivery service, prepares and verifies orders for scheduled pickup, keeps the delivery area organized, and monitors routes to support on-time service and operational efficiency. The dispatcher also assists with staffing coverage, vehicle maintenance and inspections, mileage tracking, billing adjustments, and delivery specialists’ performance evaluations. Bilingual candidates are encouraged to apply.

Requirements

• Ability to quickly match alphanumeric sequences.
• Good interpersonal communication skills.

Nice To Haves

• Familiarity with automotive parts.
• Ability to drive a manual transmission vehicle.
• Fluency in multiple languages; Spanish is highly desired.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Serve as the contact person for city delivery service.
• Receive store orders by phone or invoice and ensure parts are pulled and ready by the scheduled delivery time.
• Verify the accuracy of each order before a city delivery specialist picks it up.
• Maintain a clean, organized city delivery area with designated areas or bins for each spoke store.
• Monitor hub delivery specialists’ schedules and communicate route delays to stores still awaiting delivery.
• Monitor hub systems and routes for opportunities to improve efficiency and productivity or reduce expenses, and communicate recommendations to the store manager.
• Ensure team members assigned to the hub clock in and out according to company policy.
• Research parts not delivered as scheduled and make necessary billing adjustments.
• Work with the store manager to ensure routes are covered when the regular city delivery specialist is absent.
• Work with the store manager and delivery specialist to ensure vehicles are maintained and inspections are completed accurately and thoroughly.
• Ensure daily mileage for all vehicles is logged in asset management.
• Provide input to the store manager about delivery specialists’ performance in preparation for performance evaluations.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan.
• 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance.
• Optional Flexible Spending Account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed