City Delivery Dispatcher
About The Position
The City Delivery Dispatcher coordinates and oversees city route schedules, operations, and delivery specialists serving spoke stores from a hub store. The role serves as the contact person for city delivery service, prepares and verifies store orders for scheduled delivery, and maintains an organized delivery area. The dispatcher monitors routes, communicates delays, identifies ways to improve efficiency and control expenses, and shares recommendations with the store manager. The position also supports timekeeping compliance, investigates missing deliveries and billing adjustments, helps ensure route coverage, supports vehicle maintenance and inspection processes, logs mileage, and provides performance input regarding delivery specialists.
Requirements
- Ability to quickly match alphanumeric sequences.
- Good interpersonal communication skills.
Nice To Haves
- Familiarity with automotive parts.
- Ability to drive a manual transmission vehicle.
- Fluency in multiple languages; Spanish is highly desired.
Responsibilities
- Serve as the contact person for city delivery service.
- Receive store orders by phone or invoice and ensure parts are pulled and ready by the scheduled delivery time.
- Verify the accuracy of each order before the city delivery specialist picks it up.
- Maintain a clean, organized city delivery area, divided into areas or bins for each spoke store.
- Monitor delivery specialists’ schedules and communicate route delays to stores that remain on the route.
- Monitor the hub system and routes for ways to improve efficiency and productivity or reduce expenses, and communicate recommendations to the store manager.
- Ensure team members assigned to the hub clock in and out according to company policy.
- Research parts that were not delivered as scheduled and make necessary billing adjustments.
- Work with the store manager to ensure routes are covered when the regular city delivery specialist is absent.
- Work with the store manager and delivery specialist to ensure vehicles are maintained and inspections are completed accurately and thoroughly.
- Ensure daily mileage for all vehicles is logged into asset management.
- Provide the store manager with input on delivery specialists’ performance for performance evaluations.
Benefits
- Competitive wages and paid time off.
- Stock Purchase Plan.
- 401(k) with employer contributions starting day one.
- Medical, dental, and vision insurance.
- Optional Flexible Spending Account (FSA).
- Team Member Health/Wellbeing Programs.
- Tuition Educational Assistance Programs.
- Opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
