Citizens Teller - Part Time

Citizens Financial Group • Yardley, PA

19d

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby and help them use digital banking tools, including the mobile app and ATMs, for simple transactions. You create positive customer experiences by offering personalized advice and solutions, identifying opportunities to help customers achieve their financial goals, and connecting them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer questions and address concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

This part-time role is scheduled for 20 hours per week. The work schedule varies with branch needs and may include weekends and evenings. Candidates must complete a video interview assessment within seven days of receiving its link.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions involving cash and/or digital payments.
• At least 1 year of demonstrated customer experience recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions and identify needs to develop long-term customer relationships.
• Ability to problem-solve and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which can include weekends and evenings.
• Complete a video interview assessment within 7 days of receiving the link.

Nice To Haves

• 1 year of experience processing transactions involving cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

• Greet customers in the branch lobby.
• Demonstrate how to use the mobile app and ATMs to complete simple transactions.
• Provide personalized advice and solutions that meet customers’ needs and support their financial goals.
• Connect customers with Bankers for additional assistance.
• Educate customers about Citizens products and benefits, and respond to questions and concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• 8 hours of paid time off annually for volunteering, separate from regular PTO.
• Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED