Citizens Teller - Part Time
About The Position
As a Citizens Teller, you help customers and the branch team by greeting customers in the lobby, demonstrating how to use mobile banking and ATMs for simple transactions, and creating positive customer experiences. You identify opportunities to understand customers’ financial goals, provide personalized advice and solutions, and connect customers with Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. This part-time position averages 20 hours per week. The schedule varies based on branch needs and may include weekends and evenings. The listed starting salary is $21 per hour and up; the disclosed range is $20.67–$25.48 per hour, with actual pay depending on factors including budget, work location, skills, and experience.
Requirements
- High school degree or GED.
- At least 6 months of experience processing transactions involving cash and/or digital payments.
- At least 1 year of demonstrated customer experience recommending and referring products and services.
- Strong listening and communication skills.
- Ability to ask effective questions and identify needs to develop long-term customer relationships.
- Ability to solve problems and provide solutions to customer issues.
- Customer-centric approach to delivering exceptional service.
- Comfort using digital technology to support business goals.
- Ability to work branch hours, which may include weekends and evenings.
- Qualified candidates must complete a video interview assessment within 7 days of receiving the link. The self-guided assessment takes 30–45 minutes and requires a smartphone, tablet, or desktop computer with camera and microphone enabled.
Nice To Haves
- 1 year of experience processing transactions involving cash and/or digital payments.
- Ability to motivate teammates, business partners, and specialists through collaboration.
- Process-oriented, energetic, and detail-oriented, with the ability to multitask effectively.
Responsibilities
- Greet customers in branch lobbies.
- Demonstrate how to use the mobile app and ATMs for simple transactions.
- Create positive customer experiences and identify opportunities to help customers achieve financial goals.
- Provide personalized advice and solutions that meet customers’ needs.
- Connect customers with Bankers for further assistance when appropriate.
- Educate customers about Citizens products and benefits and respond to questions or concerns.
- Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
Benefits
- 8 hours of paid time off annually for volunteering, separate from regular PTO.
- Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
- Training, coaching, career planning, and development resources.
- Comprehensive medical, dental, and vision coverage.
- 401(k) with corporate match.
- Tuition assistance and education reimbursement.
- Mental health and wellbeing programs.
- Discounts on student loan refinancing.
- Maternity and paternity leave.
- Flexible work arrangements.
- Paid time off.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
