Citizens Teller - Part Time

Citizens Financial Group • Ridgewood, NY

2d • Onsite

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, demonstrate the mobile app and ATMs for simple transactions, and look for opportunities to support customers’ financial goals with personalized advice and solutions. You connect customers with Bankers for additional support and use your knowledge of Citizens products and benefits to answer questions and address concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. This is a part-time role scheduled for 20 hours per week; hours vary with branch needs and may include evenings and weekends.

Candidates must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and includes games and questions. Candidates need a quiet place to record and a smartphone, tablet, or desktop computer with a camera and microphone.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions, including cash and/or digital payments.
• At least 1 year of demonstrated customer experience recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions and identify needs to develop long-term customer relationships.
• Ability to solve problems and provide solutions to customer issues.
• Customer-centric approach and ability to deliver exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which can include evenings and weekends.

Nice To Haves

• At least 1 year of experience processing cash and/or digital payment transactions.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented approach, with ability to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs to complete simple transactions.
• Identify opportunities to help customers meet financial goals by providing personalized advice and solutions.
• Connect customers with Bankers for additional assistance.
• Use knowledge of Citizens products and benefits to respond to customer questions and concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Matching donations to eligible 501(c)(3) organizations, up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with corporate match.
• Tuition assistance and education reimbursement.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Maternity and paternity leave.
• Flexible work arrangements.
• Wellness programs.
• Paid time off policy that exceeds the mandatory paid sick or paid time-away policy of every local and state jurisdiction in the United States.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED