Citizens Teller - Part Time
About The Position
As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, demonstrate how to use the bank’s mobile app and ATMs for simple transactions, and look for opportunities to help customers achieve their financial goals through personalized advice and solutions. You connect customers with Bankers for additional support and use your knowledge of Citizens products and benefits to answer questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. This part-time position averages 20 hours per week. The schedule varies with branch needs and may include weekends and evenings. Qualified candidates must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a smartphone, tablet, or desktop computer with an enabled camera and microphone.
Requirements
- High school degree or GED.
- At least 6 months of experience processing transactions, including cash and/or digital payments.
- At least 1 year of demonstrated customer experience recommending and referring products and services.
- Strong listening and communication skills.
- Ability to ask effective questions and identify needs to develop long-term customer relationships.
- Ability to problem-solve and provide solutions to customer issues.
- Customer-centric approach to delivering exceptional service.
- Comfort using digital technology to support business goals.
- Ability to work branch hours, which may include weekends and evenings.
- Must complete a video interview assessment within 7 days of receiving the link.
Nice To Haves
- 1 year of experience processing transactions, including cash and/or digital payments.
- Ability to motivate teammates, business partners, and specialists through collaboration.
- Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.
Responsibilities
- Greet customers in branch lobbies.
- Demonstrate how to use the mobile app and ATMs to complete simple transactions.
- Provide personalized advice and solutions to help customers achieve financial goals.
- Identify customer needs and connect customers with Bankers for additional support.
- Use knowledge of Citizens products and benefits to respond to customer questions and concerns.
- Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
Benefits
- 8 hours of annual paid time off for volunteering, separate from regular PTO.
- Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
- Training, coaching, career planning, and development resources.
- Comprehensive medical, dental, and vision coverage.
- 401(k) with corporate match.
- Tuition assistance and education reimbursement.
- Mental health and well-being programs.
- Discounts on student loan refinancing.
- Maternity and paternity leave.
- Flexible work arrangements.
- Paid time off policy exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
