Citizens Teller - Part Time
About The Position
As a Citizens Teller, you help customers and the branch team by greeting customers in the lobby, demonstrating the mobile app and ATMs for simple transactions, and creating helpful customer experiences. You identify opportunities to support customers’ financial goals with personalized advice and solutions and connect them with Bankers when appropriate. You educate customers about Citizens products and benefits, respond to questions and concerns, and follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. This part-time position is scheduled for 20 hours per week. The schedule varies with branch needs and may include weekends and evenings. Candidates must complete a self-guided video interview assessment within seven days of receiving its link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer. Any employment offer is conditional on successfully passing a background check.
Requirements
- High school degree or GED.
- At least 6 months of experience processing transactions involving cash and/or digital payments.
- At least 1 year of demonstrated customer experience recommending and referring products and services to customers.
- Strong listening and communication skills.
- Ability to ask effective questions and identify customer needs to build long-term relationships.
- Ability to solve problems and provide solutions to customer issues.
- Customer-centric approach to delivering exceptional service.
- Comfort using digital technology to support business goals.
- Ability to work branch hours, which may include weekends and evenings.
- Complete a video interview assessment within 7 days of receiving the link; a camera- and microphone-enabled smartphone, tablet, or desktop computer is needed.
Nice To Haves
- At least 1 year of experience processing transactions involving cash and/or digital payments.
- Ability to motivate teammates, business partners, and specialists through collaboration.
- Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.
Responsibilities
- Greet customers in branch lobbies.
- Demonstrate the mobile app and ATMs to help customers complete simple transactions.
- Provide personalized advice and solutions aligned with customers’ needs and financial goals.
- Connect customers with Bankers for further assistance.
- Educate customers about Citizens products and benefits, and respond to their questions and concerns.
- Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
Benefits
- 8 hours of paid time off annually for volunteering, separate from regular PTO.
- Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
- Training, coaching, career planning, and development resources, with opportunities for promotion and career growth.
- Comprehensive medical, dental, and vision coverage.
- 401(k) with corporate match.
- Tuition assistance and education reimbursement.
- Mental health and wellbeing programs.
- Discounts on student loan refinancing.
- Maternity and paternity leave.
- Flexible work arrangements.
- Wellness programs.
- Paid time off policy that exceeds mandatory paid sick or paid time-away requirements in every U.S. local and state jurisdiction.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
