Citizens Teller - Part Time

Citizens Financial Group • Merrimack, NH

3d

About The Position

As a Citizens Teller, you help customers and the branch team by creating positive customer experiences. You greet customers in the lobby, demonstrate how to use the mobile app and ATMs for simple transactions, and provide personalized advice and solutions to help customers pursue their financial goals. You connect customers with Bankers for additional support and use your knowledge of Citizens products and benefits to answer questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. This is a part-time position scheduled for 20 hours per week, with a schedule that varies according to branch needs and may include evenings and weekends.

Requirements

• High school degree or GED.
• At least 6 months of experience processing cash and/or digital payment transactions.
• At least 1 year of demonstrated customer experience recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions and identify customer needs to develop long-term relationships.
• Ability to solve problems and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include evenings and weekends.
• Qualified candidates must complete a video interview assessment within 7 days of receiving the link; the assessment requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Nice To Haves

• At least 1 year of experience processing cash and/or digital payment transactions.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs to complete simple transactions.
• Provide personalized advice and solutions based on customers’ needs and financial goals.
• Connect customers with Bankers for additional assistance.
• Educate customers about Citizens products and benefits and respond to their questions or concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• 8 hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with corporate match.
• Tuition assistance and education reimbursement.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Maternity and paternity leave.
• Flexible work arrangements.
• Wellness programs.
• Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED