Citizens Teller - Part Time
About The Position
As a Citizens Teller, you help customers and the branch team by welcoming customers in the lobby, showing them how to use the mobile app and ATMs for simple transactions, and creating positive customer experiences. You identify opportunities to support customers’ financial goals through personalized advice and solutions and connect them with Bankers for further assistance. You use your knowledge of Citizens products and benefits to answer questions and address concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. This part-time position is scheduled for 20 hours per week. Work hours vary according to branch needs and may include weekends and evenings. Candidates must complete a video interview assessment within seven days of receiving the link; the self-guided assessment takes about 30–45 minutes and requires a smartphone, tablet, or desktop computer with a camera and microphone.
Requirements
- High school degree or GED.
- At least 6 months of experience processing transactions, including cash and/or digital payments.
- At least 1 year of demonstrated customer experience recommending and referring products and services.
- Strong listening and communication skills.
- Ability to ask effective questions and identify needs to develop long-term customer relationships.
- Ability to problem-solve and provide solutions to customer issues.
- Customer-centric approach to delivering exceptional service.
- Comfort using digital technology to support business goals.
- Ability to work branch hours, which may include weekends and evenings.
- Complete a video interview assessment within 7 days of receiving the assessment link.
Nice To Haves
- 1 year of experience processing transactions, including cash and/or digital payments.
- Ability to motivate teammates, business partners, and specialists through collaboration.
- Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.
Responsibilities
- Greet customers in branch lobbies.
- Demonstrate how to use Citizens’ mobile app and ATMs for simple transactions.
- Create positive customer experiences and identify ways to help customers achieve their financial goals.
- Provide personalized advice and solutions that meet customers’ needs.
- Connect customers with Bankers for additional assistance.
- Educate customers about Citizens products and benefits and respond to their questions and concerns.
- Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
Benefits
- 8 hours of paid time off annually for volunteering, separate from regular PTO.
- Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
- Training, coaching, career planning, and development resources.
- Comprehensive medical, dental, and vision coverage.
- 401(k) with corporate match.
- Tuition assistance and education reimbursement.
- Mental health and wellbeing programs.
- Discounts on student loan refinancing.
- Maternity and paternity leave.
- Flexible work arrangements.
- Wellness programs.
- Paid time off policy exceeding mandatory paid sick or paid time-away requirements.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
