Citizens Teller - Part Time

Citizens Bank•East Merrimack, NH

3d•$21 - $25•Onsite

About The Position

As a Citizens Teller, you greet customers in branch lobbies and help create positive customer experiences. You demonstrate the use of the bank’s mobile app and ATMs for simple transactions, identify opportunities to support customers’ financial goals with personalized advice and solutions, and connect customers with Bankers when appropriate. You use knowledge of Citizens products and benefits to answer questions and address concerns, while following financial policies and procedures, cash-handling requirements, and applicable state and local laws and regulations. This part-time role works 20 hours per week. The schedule varies based on branch needs and may include evenings and weekends. The listed starting salary is $21 per hour and up; the stated salary range is $20.67–$25.48 per hour, with actual pay dependent on factors including budget, work location, and relevant skills and experience. Candidates must complete a self-guided video interview assessment within seven days of receiving the link. An offer is conditional on successfully passing a background check.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions involving cash and/or digital payments.
At least 1 year of demonstrated customer experience recommending and referring products and services to customers.
Strong listening and communication skills.
Ability to ask effective questions and identify needs to develop long-term customer relationships.
Ability to solve problems and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include weekends and evenings.
Complete a video interview assessment within 7 days of receiving the link; the assessment requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Nice To Haves

One year of experience processing transactions involving cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs to complete simple transactions.
Create positive customer experiences and look for ways to help customers achieve their financial goals.
Provide personalized advice and solutions that meet customer needs and connect customers to Bankers for further assistance.
Use knowledge of Citizens products and benefits to educate customers and respond to questions or concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources, with opportunities for promotion and career growth.
Comprehensive health care coverage, including medical, dental, and vision plans.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Competitive pay.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every local and state jurisdiction in the United States.