Citizens Teller - Part Time
About The Position
As a Citizens Teller, you help customers and the branch team by greeting customers in the lobby, demonstrating how to use the bank’s mobile app and ATMs for simple transactions, and providing personalized advice and solutions. You identify opportunities to help customers achieve their financial goals and connect them with Bankers for additional support. You use knowledge of Citizens products and benefits to answer questions and address concerns while following financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. This is a part-time position scheduled for 20 hours per week. The schedule varies with branch needs and may include evenings and weekends. Qualified candidates must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.
Requirements
- High school degree or GED.
- At least 6 months of experience processing transactions, including cash and/or digital payments.
- At least 1 year of demonstrated customer experience recommending and referring products and services to customers.
- Strong listening and communication skills.
- Ability to ask effective questions and identify customer needs to develop long-term relationships.
- Ability to solve problems and provide solutions to customer issues.
- Customer-centric approach to delivering exceptional service.
- Comfort using digital technology to support business goals.
- Ability to work branch hours, which may include evenings and weekends.
- Must complete a video interview assessment within 7 days of receiving the link; a camera- and microphone-enabled smartphone, tablet, or desktop computer is required.
Nice To Haves
- At least 1 year of experience processing transactions, including cash and/or digital payments.
- Ability to motivate teammates, business partners, and specialists through collaboration.
- Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.
Responsibilities
- Greet customers in branch lobbies.
- Demonstrate use of the mobile app and ATMs for simple transactions.
- Provide personalized advice and solutions that meet customers’ needs and help them pursue financial goals.
- Identify opportunities to connect customers with Bankers for further assistance.
- Use knowledge of Citizens products and benefits to answer customer questions and concerns.
- Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
- Deliver exceptional, customer-centric service and help develop long-term customer relationships.
Benefits
- Eight hours of paid time off annually for volunteering, separate from regular PTO.
- Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
- Training, coaching, career planning, development resources, promotion opportunities, and career growth opportunities.
- Comprehensive medical, dental, and vision coverage.
- 401(k) with corporate match.
- Tuition assistance and education reimbursement.
- Mental health and wellbeing programs.
- Discounts on student loan refinancing.
- Maternity and paternity leave.
- Flexible work arrangements.
- Wellness programs.
- Paid time off policy that exceeds mandatory paid sick or paid time-away requirements in every U.S. local and state jurisdiction.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
