Citizens Teller - Part Time

Citizens•Willoughby, OH

1d•$21 - $25•Onsite

About The Position

As a Citizens Teller, you help customers and the branch team by welcoming customers in the lobby, demonstrating the mobile app and ATMs for simple transactions, and creating personalized customer experiences. You identify opportunities to help customers meet financial goals, provide advice and solutions suited to their needs, and connect them with Bankers when appropriate. You use knowledge of Citizens products and benefits to answer questions and address concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The role is part-time, scheduled for 20 hours per week. Work schedules vary with branch needs and may include weekends and evenings. The posted salary range is $20.67–$25.48 per hour; the posting also lists a starting salary of $21 per hour and up. Actual pay depends on factors including budget, work location, and relevant skills and experience. Applicants must complete a video interview assessment within seven days of receiving its link. The assessment takes approximately 30–45 minutes and requires a device with a camera and microphone.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions involving cash and/or digital payments.
At least 1 year of demonstrated customer experience recommending and referring products and services.
Strong listening and communication skills.
Ability to ask effective questions and identify needs to develop long-term customer relationships.
Ability to problem-solve and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include weekends and evenings.
Complete the video interview assessment within 7 days of receiving the link.

Nice To Haves

At least 1 year of experience processing transactions involving cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs for simple transactions.
Create positive customer experiences and provide personalized advice and solutions.
Identify customer needs and connect customers to Bankers for further assistance.
Educate customers about Citizens products and benefits and respond to questions or concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and well-being programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy exceeding mandatory paid sick or paid time-away policies.