Citizens Teller - Part Time

Citizens•Guilford, CT

2d•$21 - $25

About The Position

As a Citizens Teller, you make a difference for customers and the branch team by welcoming customers in the lobby, helping them use the bank’s mobile app and ATMs for simple transactions, and creating positive customer experiences. You identify opportunities to support customers’ financial goals through personalized advice and solutions, and connect them with Bankers when appropriate. You educate customers about Citizens products and benefits and respond to questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. This is a part-time position with a 25-hour workweek. The schedule varies based on branch needs and may include weekends and evenings. The stated salary range is $20.67–$25.48 per hour; the posting also lists a starting salary of $21 per hour and up. Actual pay depends on factors including budget, work location, and relevant skills and experience. Candidates must complete a self-guided video interview assessment within seven days of receiving the link.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions involving cash and/or digital payments.
At least 1 year of demonstrated customer experience recommending and referring products and services.
Strong listening and communication skills.
Ability to ask effective questions and identify customer needs to develop long-term relationships.
Ability to solve problems and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include weekends and evenings.
Complete the required video interview assessment within 7 days of receiving its link.

Nice To Haves

1 year of experience processing transactions involving cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs to complete simple transactions.
Create positive customer experiences and identify opportunities to help customers achieve their financial goals with personalized advice and solutions.
Connect customers with Bankers for the next step when appropriate.
Educate customers about Citizens products and benefits and respond to questions and concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and well-being programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every local and state U.S. jurisdiction.