Citizens Teller - Part Time

Citizens Financial Group•Guilford, CT

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, help them use the mobile app and ATMs for simple transactions, and provide personalized advice and solutions that support their financial goals. You connect customers with Bankers when appropriate and use your knowledge of Citizens products and benefits to answer questions and address concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. This part-time role is scheduled for 25 hours per week. The schedule varies with branch needs and may include weekends and evenings. The starting salary is listed as $21 per hour and up; the stated salary range is $20.67–$25.48 per hour, with actual pay dependent on factors including budget, work location, skills, and experience. Qualified candidates must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a smartphone, tablet, or desktop computer with an enabled camera and microphone.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions using cash and/or digital payments.
At least 1 year of demonstrated customer experience, recommending and referring products and services.
Strong listening and communication skills.
Ability to ask effective questions and identify customer needs to develop long-term relationships.
Ability to problem-solve and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which can include weekends and evenings.
Complete the required video interview assessment within 7 days of receiving the link.

Nice To Haves

1 year of experience processing transactions using cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs to complete simple transactions.
Provide personalized advice and solutions that meet customers’ needs and support their financial goals.
Connect customers with Bankers for the next step when appropriate.
Use knowledge of Citizens products and benefits to answer customer questions and address concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.