Citizens Teller - Part Time
About The Position
As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, demonstrate how to use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to provide personalized advice and solutions that support customers’ financial goals, and connect them with Bankers when appropriate. You educate customers about Citizens products and benefits, respond to questions and concerns, and follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. This is a part-time role scheduled for 20 hours per week. The schedule varies with branch needs and may include weekends and evenings. Starting salary is listed as $21 per hour and up; the stated salary range is $24.15–$29.30 per hour, with actual pay based on factors including budget, work location, skills, and experience.
Requirements
- High school degree or GED.
- At least 6 months of experience processing cash and/or digital payment transactions.
- At least 1 year of demonstrated customer experience recommending and referring products and services.
- Strong listening and communication skills.
- Ability to ask effective questions and identify customer needs to build long-term relationships.
- Ability to solve problems and provide solutions to customer issues.
- Customer-centric approach and ability to deliver exceptional service.
- Comfort using digital technology to support business goals.
- Ability to work branch hours, which can include weekends and evenings.
- Qualified candidates must complete a video interview assessment within 7 days of receiving the link; the self-guided assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.
Nice To Haves
- 1 year of experience processing cash and/or digital payment transactions.
- Ability to motivate teammates, business partners, and specialists through collaboration.
- Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.
Responsibilities
- Greet customers in branch lobbies.
- Demonstrate use of the mobile app and ATMs to complete simple transactions.
- Provide personalized advice and solutions that address customers’ needs and financial goals.
- Connect customers with Bankers for the next step when appropriate.
- Educate customers about Citizens products and benefits and respond to questions and concerns.
- Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
Benefits
- 8 hours of paid time off annually for volunteering, separate from regular PTO.
- Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
- Training, coaching, career planning, development resources, and opportunities for promotion and career growth.
- Comprehensive medical, dental, and vision coverage.
- 401(k) with corporate match.
- Tuition assistance and education reimbursement.
- Mental health and wellbeing programs.
- Discounts on student loan refinancing.
- Maternity and paternity leave.
- Flexible work arrangements.
- Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every local and state jurisdiction in the United States.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
