Citizens Teller - Part Time

Citizens Bank • PA, PA

20d • $21 • Onsite

About The Position

As a Citizens Teller, you help customers and the branch team by greeting customers in the lobby, supporting them with digital banking tools, and creating helpful, personalized customer experiences. You identify opportunities to support customers’ financial goals, provide advice and solutions that meet their needs, and connect them with Bankers when appropriate. You educate customers about Citizens products and benefits, respond to questions and concerns, and follow financial policies and procedures, including cash-handling requirements and applicable state and local laws and regulations.

This is a part-time role scheduled for 20 hours per week. The schedule varies according to branch needs and may include evenings and weekends.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions involving cash and/or digital payments.
• At least 1 year of demonstrated customer experience, including recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions and identify needs to develop long-term customer relationships.
• Ability to solve problems and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include weekends and evenings.
• Complete a video interview assessment within 7 days of receiving its link; the self-guided assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Nice To Haves

• At least 1 year of experience processing transactions involving cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented, with the ability to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs for simple transactions.
• Create positive customer experiences and identify opportunities to help customers achieve their financial goals.
• Provide personalized advice and solutions that meet customer needs, and connect customers with Bankers for further assistance.
• Educate customers about Citizens products and benefits and respond effectively to questions and concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, development resources, and opportunities for promotion and career growth.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED