Citizens Teller - Part Time

Citizens Financial Group•Willoughby, OH

17d

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, demonstrate how to use the mobile app and ATMs for simple transactions, and look for opportunities to offer personalized advice and solutions that support customers’ financial goals. You connect customers with Bankers for additional support and use your knowledge of Citizens products and benefits to answer questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. This is a part-time position working 20 hours per week. The schedule varies with branch needs and may include weekends and evenings. Qualified candidates must complete a self-guided video interview assessment within seven days of receiving the link.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions, including cash and/or digital payments.
At least 1 year of demonstrated customer experience recommending and referring products and services.
Strong listening and communication skills.
Ability to ask effective questions and identify customer needs to develop long-term relationships.
Ability to solve problems and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which can include weekends and evenings.
Complete a video interview assessment within 7 days of receiving the link.

Nice To Haves

1 year of experience processing transactions, including cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs to complete simple transactions.
Identify opportunities to help customers achieve financial goals by providing personalized advice and solutions.
Connect customers with Bankers for the next step in meeting their needs.
Educate customers about Citizens products and benefits and respond to their questions and concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

8 hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, development resources, promotions, and career growth opportunities.
Comprehensive health care coverage, including medical, dental, and vision plans.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and well-being programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy that exceeds mandatory paid sick or paid time-away requirements in every U.S. local and state jurisdiction.