Citizens Teller - Part Time
About The Position
As a Citizens Teller, you greet customers in branch lobbies and help them complete simple transactions using digital tools such as the mobile app and ATMs. You create positive customer experiences by identifying opportunities to support customers’ financial goals, offering personalized advice and solutions, and connecting them with Bankers when appropriate. You educate customers about Citizens products and benefits, respond to questions and concerns, and follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. This part-time position is scheduled for 20 hours per week. The schedule varies according to branch needs and may include evenings and weekends. The posting states a starting salary of $21 per hour and up; its pay transparency section lists a range of $24.15–$29.30 per hour, with actual pay depending on factors including budget, work location, skills, and experience. Candidates must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.
Requirements
- High school degree or GED.
- At least 6 months of experience processing transactions, including cash and/or digital payments.
- At least 1 year of demonstrated customer experience recommending and referring products and services to customers.
- Strong listening and communication skills.
- Ability to ask effective questions and identify customer needs to develop long-term customer relationships.
- Ability to solve problems and provide solutions to customer issues.
- Customer-centric approach to delivering exceptional service.
- Comfort using digital technology to support business goals.
- Ability to work branch hours, which may include evenings and weekends.
- Complete a video interview assessment within 7 days of receiving its link; a camera- and microphone-enabled smartphone, tablet, or desktop computer is needed.
Nice To Haves
- At least 1 year of experience processing transactions, including cash and/or digital payments.
- Ability to motivate teammates, business partners, and specialists through collaboration.
- Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.
Responsibilities
- Greet customers in branch lobbies.
- Demonstrate use of the mobile app and ATMs for simple transactions.
- Create positive customer experiences and identify opportunities to help customers achieve their financial goals.
- Provide personalized advice and solutions that meet customers’ needs and connect them to Bankers for next steps.
- Educate customers about Citizens products and benefits and respond to questions or concerns.
- Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
Benefits
- Eight hours of paid time off annually for volunteering, separate from regular PTO.
- Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
- Training, coaching, career planning, and development resources.
- Comprehensive medical, dental, and vision coverage.
- 401(k) with corporate match.
- Tuition assistance and education reimbursement.
- Mental health and wellbeing programs.
- Discounts on student loan refinancing.
- Maternity and paternity leave.
- Flexible work arrangements.
- Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every local and state jurisdiction in the United States.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
