Citizens Teller
About The Position
As a Citizens Teller, you help customers and the branch team by creating positive customer experiences and supporting customers with their financial needs. You greet customers in the branch lobby, demonstrate how to use the mobile app and ATMs for simple transactions, provide personalized advice and solutions, and connect customers with Bankers when appropriate. You use knowledge of Citizens products and benefits to answer questions and concerns, while following financial policies and procedures, proper cash-handling practices, and applicable state and local laws and regulations. This role involves 30 hours per week. The schedule varies with branch needs and may include evenings and weekends. Applicants must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer. Employment offers are conditioned on successfully passing a background check, which may include credit, motor vehicle, public record, prior employment, and criminal background checks.
Requirements
- High school degree or GED.
- At least 6 months of experience processing transactions, including cash and/or digital payments.
- At least 1 year of demonstrated customer experience recommending and referring products and services.
- Strong listening and communication skills.
- Ability to ask effective questions and identify needs to develop long-term customer relationships.
- Ability to solve problems and provide solutions to customer issues.
- Customer-centric approach to delivering exceptional service.
- Comfort using digital technology to support business goals.
- Ability to work branch hours, which may include evenings and weekends.
- Complete a video interview assessment within 7 days of receiving the link.
Nice To Haves
- At least 1 year of experience processing transactions, including cash and/or digital payments.
- Ability to motivate teammates, business partners, and specialists through collaboration.
- Process-oriented, energetic, detail-oriented, and able to multitask effectively.
Responsibilities
- Greet customers in branch lobbies.
- Demonstrate how to use the mobile app and ATMs for simple transactions.
- Create positive customer experiences and identify opportunities to help customers achieve their financial goals.
- Provide personalized advice and solutions that meet customer needs.
- Connect customers with Bankers for the next step when appropriate.
- Educate customers about Citizens products and benefits, and respond effectively to questions and concerns.
- Follow financial policies and procedures, handle cash properly, and comply with applicable state and local laws and regulations.
Benefits
- Eight hours of paid time off annually for volunteering, separate from regular PTO.
- Eligible charitable donations matched up to $1,000 annually.
- Training, coaching, career planning, and development resources.
- Comprehensive medical, dental, and vision coverage.
- 401(k) with corporate match.
- Tuition assistance and education reimbursement.
- Mental health and wellbeing programs.
- Discounts on student loan refinancing.
- Maternity and paternity leave.
- Flexible work arrangements.
- Paid time off policy exceeding mandatory paid sick or paid time-away policies.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
