Citizens Teller

Citizens Financial Group • Sterling Heights, MI

1d

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby and demonstrate how to use the mobile app and ATMs to complete simple transactions. You look for opportunities to help customers achieve their financial goals by providing personalized advice and solutions, and connect them with Bankers for next steps. You use your knowledge of Citizens products and benefits to educate customers and respond effectively to questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

The role offers meaningful customer relationships, opportunities to contribute ideas and feedback, community involvement, career development and training, and comprehensive benefits. The position requires working 40 hours per week on a schedule that varies with branch needs and may include weekends and evenings.

Qualified candidates must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions involving cash and/or digital payments.
• At least 1 year of demonstrated customer experience recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask questions, identify customer needs, and develop long-term customer relationships.
• Ability to problem-solve and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which can include weekends and evenings.

Nice To Haves

• At least 1 year of experience processing transactions involving cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate use of the mobile app and ATMs for simple transactions.
• Provide personalized advice and solutions to help customers with their financial goals.
• Connect customers with Bankers for additional assistance.
• Educate customers about Citizens products and benefits, and respond to questions and concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Matching for donations to eligible 501(c)(3) organizations, up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED