Citizens Teller

Citizens Financial Group • Philadelphia, PA

2d

About The Position

As a Citizens Teller, you make a real difference for customers and the branch team. You greet customers in the lobby, demonstrate how to use the mobile app and ATMs for simple transactions, and create positive customer experiences. You look for opportunities to help customers achieve their financial goals by providing personalized advice and solutions, and connect them with Bankers for the next step. You use your knowledge of Citizens products and benefits to answer questions and address concerns while following financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

The position offers meaningful customer relationships, opportunities to contribute ideas, community support, career development and training, and comprehensive benefits. The schedule is 40 hours per week and varies with branch needs; it may include evenings and weekends.

Requirements

• High school degree or GED.
• At least 6 months of experience processing cash and/or digital payment transactions.
• At least 1 year of demonstrated customer experience recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions and identify needs to develop long-term customer relationships.
• Ability to problem-solve and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include evenings and weekends.
• Complete a video interview assessment within 7 days of receiving the link; the self-guided assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Nice To Haves

• At least 1 year of experience processing cash and/or digital payment transactions.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.
• Spanish-speaking ability.

Responsibilities

• Greet customers in the branch lobby.
• Demonstrate how to use the mobile app and ATMs to complete simple transactions.
• Provide personalized advice and solutions to help customers with their financial goals.
• Identify customer needs and connect customers with Bankers for additional support.
• Educate customers about Citizens products and benefits and respond to their questions or concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• 8 hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED