Citizens Teller

Citizens•Macedonia, OH

2d•$21 - $25•Onsite

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, demonstrate how to use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to help customers achieve financial goals by providing personalized advice and solutions, and connect them with Bankers for further assistance. You educate customers about Citizens products and benefits and respond to their questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The position is scheduled for 20 hours per week. The work schedule varies according to branch needs and may include weekends and evenings. The listed salary range is $20.67–$25.48 per hour; actual pay depends on factors including budget, work location, and relevant skills and experience. The posting also lists a starting salary of $21 per hour and up. Candidates must complete a video interview assessment within seven days of receiving its link. The self-guided assessment takes 30–45 minutes and requires a smartphone, tablet, or desktop computer with an enabled camera and microphone.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions involving cash and/or digital payments.
At least 1 year of demonstrated customer experience recommending and referring products and services to customers.
Strong listening and communication skills.
Ability to ask effective questions and identify needs to develop long-term customer relationships.
Ability to solve problems and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include weekends and evenings.
Complete a video interview assessment within seven days of receiving the link.

Nice To Haves

At least 1 year of experience processing transactions involving cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, detail-oriented approach and ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs to complete simple transactions.
Create positive customer experiences and identify opportunities to help customers achieve their financial goals.
Provide personalized advice and solutions that meet customers’ needs.
Connect customers with Bankers for further assistance.
Educate customers about Citizens products and benefits and respond to questions or concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
Career training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.