Citizens Teller

Citizens Bank • Grosse Pointe Park, MI

6d • $21 - $25

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the branch lobby and help them use digital tools such as the mobile app and ATMs for simple transactions. You create positive customer experiences by identifying opportunities to support customers’ financial goals, providing personalized advice and solutions, and connecting customers with Bankers when appropriate. You explain Citizens products and benefits and respond to customer questions and concerns. You follow applicable financial policies and procedures, including proper cash handling and compliance with state and local laws and regulations.

The position is 40 hours per week. The work schedule varies according to branch needs and may include evenings and weekends. Candidates must complete a self-guided video interview assessment within seven days of receiving its link. An offer is conditional on successfully passing a background check.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions, including cash and/or digital payments.
• At least 1 year of demonstrated customer experience recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions and identify needs to develop long-term customer relationships.
• Ability to solve problems and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include weekends and evenings.
• Complete a video interview assessment within 7 days of receiving the link.

Nice To Haves

• At least 1 year of experience processing transactions, including cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs to complete simple transactions.
• Create positive customer experiences and identify opportunities to help customers achieve their financial goals.
• Provide personalized advice and solutions that meet customers’ needs.
• Connect customers with Bankers for additional assistance.
• Educate customers about Citizens products and benefits and respond to their questions and concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• 8 hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with corporate match.
• Tuition assistance and education reimbursement.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Maternity and paternity leave.
• Flexible work arrangements.
• Wellness programs.
• Paid time off policy exceeding mandatory paid sick or paid time-away requirements in every U.S. local and state jurisdiction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED