Citizens Teller - Part Time
About The Position
As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, demonstrate how to use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to help customers achieve financial goals by providing personalized advice and solutions, and connect customers with Bankers when appropriate. You use knowledge of Citizens products and benefits to educate customers and respond to questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The position is part time, with a work schedule that varies according to branch needs and may include weekends and evenings. The stated work commitment is 20 hours per week. Candidates must complete a video interview assessment within seven days of receiving the link.
Requirements
- High school degree or GED.
- At least 6 months of experience processing transactions involving cash and/or digital payments.
- At least 1 year of demonstrated customer experience recommending and referring products and services.
- Strong listening and communication skills.
- Ability to ask effective questions and identify needs to develop long-term customer relationships.
- Ability to solve problems and provide solutions to customer issues.
- Customer-centric approach to delivering exceptional service.
- Comfort using digital technology to support business goals.
- Ability to work branch hours, which may include weekends and evenings.
- Complete a video interview assessment within 7 days of receiving the link; the assessment requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.
Nice To Haves
- One year of experience processing transactions involving cash and/or digital payments.
- Ability to motivate teammates, business partners, and specialists through collaboration.
- Process-oriented, energetic, detail-oriented, and able to multitask effectively.
Responsibilities
- Greet customers in branch lobbies.
- Demonstrate the use of the mobile app and ATMs for simple transactions.
- Provide personalized advice and solutions to help customers meet their financial needs and goals.
- Connect customers with Bankers for additional assistance.
- Educate customers about Citizens products and benefits.
- Respond effectively to customer questions and concerns.
- Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
Benefits
- Eight hours of paid time off annually for volunteering, separate from regular PTO.
- Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
- Career growth opportunities through training, coaching, career planning, and development resources.
- Comprehensive medical, dental, and vision coverage.
- 401(k) with corporate match.
- Tuition assistance and education reimbursement.
- Mental health and wellbeing programs.
- Discounts on student loan refinancing.
- Maternity and paternity leave.
- Flexible work arrangements.
- Wellness programs.
- Paid time off policy exceeding mandatory paid sick or paid time-away requirements in every local and state jurisdiction in the United States.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
