Citizens Teller - Part Time
About The Position
As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, help them use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to provide personalized advice and solutions, support customers’ financial goals, and connect them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer questions and concerns, while following financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. This is a part-time position scheduled for 20 hours per week, with hours varying according to branch needs and potentially including weekends and evenings.
Requirements
- High school degree or GED.
- At least 6 months of experience processing transactions, including cash and/or digital payments.
- At least 1 year of demonstrated customer experience, recommending and referring products and services to customers.
- Strong listening and communication skills.
- Ability to ask effective questions and identify needs to develop long-term customer relationships.
- Ability to solve problems and provide solutions to customer issues.
- Customer-centric approach to delivering exceptional service.
- Comfort using digital technology to support business goals.
- Ability to work branch hours, which may include weekends and evenings.
- Qualified candidates must complete a video interview assessment within 7 days of receiving the link; the assessment requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.
Nice To Haves
- At least 1 year of experience processing transactions, including cash and/or digital payments.
- Ability to motivate teammates, business partners, and specialists through collaboration.
- Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.
Responsibilities
- Greet customers in branch lobbies.
- Demonstrate how to use the mobile app and ATMs to complete simple transactions.
- Provide personalized advice and solutions that meet customers’ needs and support their financial goals.
- Connect customers with Bankers for the next step when appropriate.
- Educate customers about Citizens products and benefits and respond to their questions or concerns.
- Follow financial policies and procedures, handle cash properly, and comply with state and local laws and regulations.
Benefits
- 8 hours of paid time off annually for volunteering, separate from regular PTO.
- Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
- Training, coaching, career planning, and development resources.
- Comprehensive medical, dental, and vision coverage.
- 401(k) with corporate match.
- Tuition assistance and education reimbursement.
- Mental health and wellbeing programs.
- Discounts on student loan refinancing.
- Maternity and paternity leave.
- Flexible work arrangements.
- Wellness programs.
- Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
