Citizens Teller - Part Time

Citizens Financial Group•Robbinsville, NJ

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby and use technology to demonstrate how to use the bank’s mobile app and ATMs for simple transactions. You create positive customer experiences by offering personalized advice and solutions, identifying opportunities to support customers’ financial goals, and connecting them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer customers’ questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The role is part-time, with 20 hours per week. The schedule varies according to branch needs and may include weekends and evenings. Candidates must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions, including cash and/or digital payments.
At least 1 year of demonstrated customer experience recommending and referring products and services.
Strong listening and communication skills.
Ability to ask effective questions and identify customer needs to develop long-term customer relationships.
Ability to solve problems and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include weekends and evenings.
Complete the video interview assessment within 7 days of receiving the link.

Nice To Haves

At least 1 year of experience processing transactions, including cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs for simple transactions.
Provide personalized advice and solutions to help customers meet their financial goals.
Connect customers with Bankers for further assistance.
Educate customers about Citizens products and benefits, and respond to their questions and concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

8 hours of paid time off annually for volunteering, separate from regular PTO.
Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.