Citizens Teller - Part Time

Citizens Financial Group•North Brunswick, NJ

16d

About The Position

As a Citizens Teller, you help customers and the branch team by greeting customers in the lobby, demonstrating how to use the mobile app and ATMs for simple transactions, and identifying opportunities to provide personalized advice and solutions. You connect customers with Bankers when appropriate and use your knowledge of Citizens products and benefits to answer questions and address concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. This is a part-time role scheduled for 20 hours per week. The schedule varies with branch needs and may include weekends and evenings. Candidates must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a smartphone, tablet, or desktop computer with an enabled camera and microphone. Citizens describes the role as offering opportunities for career growth through training, coaching, career planning, and development resources, along with competitive pay and benefits. The listed pay range is $24.15–$29.30 per hour; actual pay depends on factors including budget, work location, and relevant skills and experience. The description also lists a starting salary of $21 per hour and up.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions using cash and/or digital payments.
At least 1 year of demonstrated customer experience recommending and referring products and services.
Strong listening and communication skills.
Ability to ask effective questions and identify needs to develop long-term customer relationships.
Ability to solve problems and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which can include weekends and evenings.
Complete a video interview assessment within 7 days of receiving the link; a smartphone, tablet, or desktop computer with camera and microphone enabled is needed.

Nice To Haves

1 year of experience processing transactions using cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs to complete simple transactions.
Identify opportunities to help customers achieve financial goals through personalized advice and solutions.
Connect customers with Bankers for the next step when appropriate.
Educate customers about Citizens products and benefits and respond to their questions and concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

8 hours of annual paid time off for volunteering, separate from regular PTO.
Matching donations to eligible 501(c)(3) organizations, up to $1,000 annually.
Training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every local and state jurisdiction in the United States.