Citizens Teller - Part Time

Citizens•New York, NY

17d•$24 - $29•Onsite

About The Position

As a Citizens Teller, you greet customers in branch lobbies and help them use the bank’s mobile app and ATMs for simple transactions. You create positive customer experiences by identifying opportunities to provide personalized advice and solutions, helping customers work toward their financial goals, and connecting them with Bankers when appropriate. You educate customers about Citizens products and benefits and respond to their questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The position is part-time, scheduled for 20 hours per week. Hours vary with branch needs and may include evenings and weekends. Applicants must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer. The posting lists a starting salary of $21 per hour and up, and also provides a pay-transparency range of $24.15–$29.30 per hour. Actual pay depends on factors including budget, work location, and relevant skills and experience. Employment offers are conditioned on successfully passing a background check.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions involving cash and/or digital payments.
At least 1 year of demonstrated customer experience recommending and referring products and services.
Strong listening and communication skills.
Ability to ask effective questions and identify needs to develop long-term customer relationships.
Ability to problem-solve and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include weekends and evenings.
Complete the video interview assessment within 7 days of receiving its link.
A camera- and microphone-enabled smartphone, tablet, or desktop computer for the video interview assessment.

Nice To Haves

1 year of experience processing transactions involving cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs to complete simple transactions.
Create positive customer experiences and identify opportunities to support customers’ financial goals.
Provide personalized advice and solutions that meet customers’ needs and connect customers to Bankers for next steps.
Educate customers about Citizens products and benefits and respond to questions or concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

8 hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.