Citizens Teller - Part Time
About The Position
As a Citizens Teller, you greet customers in branch lobbies and help create positive customer experiences. You demonstrate how to use the mobile app and ATMs for simple transactions, identify opportunities to help customers achieve their financial goals with personalized advice and solutions, and connect them with Bankers when appropriate. You educate customers about Citizens products and benefits and respond to their questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The role is part-time, works 20 hours per week, and has a schedule that varies with branch needs and may include weekends and evenings. Candidates must complete a video interview assessment within seven days after receiving the link.
Requirements
- High school degree or GED.
- At least 6 months of experience processing transactions involving cash and/or digital payments.
- At least 1 year of demonstrated customer experience, including recommending and referring products and services.
- Strong listening and communication skills.
- Ability to ask effective questions and identify needs to develop long-term customer relationships.
- Ability to problem-solve and provide solutions to customer issues.
- Customer-centric approach to delivering exceptional service.
- Comfort using digital technology to support business goals.
- Ability to work branch hours, which may include weekends and evenings.
- Complete the self-guided video interview assessment within seven days of receiving the link; a smartphone, tablet, or desktop computer with an enabled camera and microphone is needed.
Nice To Haves
- At least 1 year of experience processing transactions involving cash and/or digital payments.
- Ability to motivate teammates, business partners, and specialists through collaboration.
- Process-oriented, energetic, detail-oriented, and able to multitask effectively.
Responsibilities
- Greet customers in branch lobbies.
- Demonstrate how to use Citizens' mobile app and ATMs for simple transactions.
- Provide personalized advice and solutions that address customer needs and financial goals.
- Connect customers with Bankers for additional assistance.
- Educate customers about Citizens products and benefits.
- Respond effectively to customer questions and concerns.
- Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
Benefits
- Eight hours of paid time off annually for volunteering, separate from regular PTO.
- Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
- Training, coaching, career planning, and development resources.
- Comprehensive medical, dental, and vision coverage.
- 401(k) with corporate match.
- Tuition assistance and education reimbursement.
- Mental health and wellbeing programs.
- Discounts on student loan refinancing.
- Maternity and paternity leave.
- Flexible work arrangements.
- Wellness programs.
- Paid time off policy exceeding mandatory paid sick or paid time-away policies in every local and state jurisdiction in the United States.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
