Circulation Clerk - (Part-Time 15 hrs/wk)

McHenry Public Library District•McHenry, IL

3d•$15 - $16

About The Position

The Circulation Clerk registers and renews library cards, processes library materials for check-in and check-out, sorts and shelves materials, handles money transactions, and provides customer service to library patrons. This part-time position is scheduled for 15 hours per week. The role includes assisting patrons with library accounts, materials checkout, meeting room reservations, telephone and email requests, and other concerns. The clerk helps process interlibrary loans and materials in transit, prepares requested materials and items for routing to other libraries, and performs opening and closing procedures. The position also involves basic troubleshooting of the AMH system, processing overdue notices, and maintaining an orderly collection. The employee follows library policies and procedures, participates in committees and continuing education, and attends networking meetings and outreach events. A Bilingual Circulation Clerk must also perform Spanish-language duties and read, write, and speak Spanish fluently. The position has no supervisory responsibilities.

Requirements

High school diploma or equivalent work experience.
One or more years of customer service experience.
Excellent customer service skills.
Familiarity with office or library technology.
Excellent written and verbal communication skills.
Proficient technology skills, including Microsoft Windows and Office applications, Google Suite applications, and the Internet, with the ability to adapt to changing technology.
Depending on the position, fluent written, verbal, and listening communication skills in Spanish may be required.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to wear close-toed shoes for safety precautions.

Nice To Haves

Library experience is desirable.

Responsibilities

Greet patrons entering and exiting the library and provide directional information as needed.
Provide friendly, positive, and cooperative customer service.
Assist patrons and staff with materials check-out, account information, money transactions, and other concerns.
Register new library patrons, maintain accurate database records, and protect library users’ confidentiality.
Assist patrons by telephone and email.
Handle cash and check transactions and assist with operating the cash register.
Organize library materials according to established procedures.
Assist the ILL Associate with processing and receiving interlibrary loan requests and pull and send out pick-list items as needed.
Assist patrons with meeting room reservations.
Perform departmental opening and closing procedures.
Process in-transit materials from the inter-library system delivery.
Prepare and shelve patron-requested library items.
Prepare library materials for routing to other libraries.
Answer incoming calls, handle patron requests or problems, and direct calls to the proper extensions as needed.
Perform basic troubleshooting and support of the AMH system.
Verify and process overdue notices.
Sort, shelve, shift, shelf-read, and edge library materials while inspecting the collection to maintain a neat and orderly appearance.
Follow all McHenry Public Library policies and procedures.
Serve on library committees.
Participate in continuing education opportunities.
Attend networking meetings and outreach events.
For the Bilingual Circulation Clerk position, perform Spanish duties and communicate fluently in Spanish.
Perform other duties as required.