Part-Time Circulation Assistant

American University•Washington, DC

About The Position

The Circulation Assistant works as part of a team of Circulation Assistants, Circulation Managers, and the Assistant Law Librarian to provide customer service at the Washington College of Law Library. The library primarily serves law students, faculty, and staff, and also serves alumni, members of the bar, and the public. The role includes Circulation Desk coverage and other assignments that support access to library resources, study spaces, and services. This part-time position is 27 hours per week.

Requirements

Bachelor's degree or equivalent.
1–3 years of relevant experience.

Nice To Haves

Juris Doctor or equivalent.
2–4 years of relevant experience.

Responsibilities

Provide Circulation Desk coverage, including assigned opening and closing responsibilities, on weekdays and weekends during morning, afternoon, or evening hours.
Process and resolve circulation, patron-account, room-use, equipment, course-reserve, and collection-access transactions.
Provide directional and informational assistance, basic research triage, and referrals to librarians and other law school offices.
Respond to routine incidents, contact appropriate personnel when an issue exceeds delegated authority, apply library policies, resolve routine exceptions, address service concerns, and communicate recurring patron needs or operational problems to a Circulation Manager or the Access Services Librarian.
Monitor study rooms, reservation compliance, public service areas, equipment, displays, signage, and furniture according to procedures and checklists.
Check and document routine facilities, technology, accessibility, safety, security, and building-access concerns, and promptly report matters requiring additional assistance.
Perform shelf-reading, inventory, shifting, collection relocation, stacks maintenance, and patron counts according to instructions.
Identify, help resolve, and report problems involving item records, labels, signage, physical condition, availability, lost or damaged materials, and collection organization.
Assist with maintaining departmental supplies and service equipment.
Observe patron behavior and suggest audience-appropriate content for library social media, webpages, digital signage, newsletters, email communications, and printed promotional materials.
Help promote library resources, services, collections, spaces, programs, events, course reserves, interlibrary loan, study aids, and student-support initiatives.
Participate in orientations, tours, tabling, welcome programs, student organization events, and other outreach as assigned.
Complete other related duties as assigned.