Library Circulation Services Assistant, Part-time

Pennsylvania College of Technology•Williamsport, PA

2d•Onsite

About The Position

Under the supervision of the Library Operations and Circulation Manager, this part-time position provides flexible coverage and support for circulation services and other library operations as needed. The role involves 18 to 25 hours per week, with additional hours during peak periods. The employee may be asked on short notice to cover staff absences or respond to college weather-related delays or cancellations. The position also participates in library outreach events as needed, including extended hours during final exam periods and other community engagement activities.

Requirements

High school diploma or educational equivalent.
One year of work experience in a library or equivalent experience in a public service environment.
Friendly presence, professional demeanor, and helpful attitude.
Responsibility, reliability, and ability to assess a variety of situations in a dynamic Circulation environment.
Ability to work on own initiative.
Ability to learn library and department guidelines and procedures and college policies and procedures.
Ability to handle changing activity and transactions at the Circulation desk, remain productive during slow periods, multitask during busy periods, and maintain composure and professionalism in stressful situations.
Good problem-solving skills.
Ability to perform basic troubleshooting on library equipment.
Functional ability with computers and Microsoft Office programs.
Effective oral and written communication skills.

Responsibilities

Provide coverage and customer service at the Circulation service desks.
Perform circulation operations, including shelving and general stack maintenance, following established library guidelines and procedures.
Use the library online system to complete circulation, reserve, and booking transactions.
Answer telephone calls at Circulation desks, direct calls, answer routine questions, deliver messages, and respond promptly to library loading dock entrance requests.
Monitor security gate and alarmed exit door alarms and respond appropriately using established procedures.
Assist patrons with microcomputers, scanners, projectors, audiovisual equipment, copiers, assistive technology, fax machines, and other equipment in reference and Circulation areas.
Understand, follow, and communicate library guidelines and procedures to patrons.
Act as a liaison between patrons and staff.
Work in other library departments as needed to assist, support, and provide coverage for service desks and areas.
Open and close the library using established procedures.
Provide assistance, support, and occasional coverage for staff and students working in non-library departments of the library building.
Direct student workers’ activities, assign duties, and provide training as appropriate.
Enter data for various circulation reports using appropriate software applications.