Circulation Services Assistant

Findlay-Hancock County Public Library•Findlay, OH

3d•$14 - $19

About The Position

Under direction, the Circulation Services Assistant provides circulation services to library patrons and supports the Circulation Services Department with assigned projects. The role includes processing library materials and transactions, assisting patrons with accounts and questions, providing curbside and outreach services, and contributing to department and library-wide initiatives. The incumbent may represent the library at community events and perform additional duties as required.

Requirements

High school diploma or equivalent.
Effective verbal and interpersonal skills for responding to coworkers, a supervisor, and patrons.
Ability to organize, prioritize, and coordinate multiple tasks.
Basic communication skills.
Basic computer skills.
May be required to work a flexible schedule, including evenings and weekends.
Physical ability to frequently walk, sit, stand, stoop, kneel, crouch, and push carts; move or lift up to 50 pounds and push up to 100 pounds. Reasonable accommodations may be made.
Work in a typical office setting without extreme temperatures or fumes, with minimal, if any, exposure to hazardous materials and exposure to dust.

Nice To Haves

One to three years of customer service experience is preferred.

Responsibilities

Check library items in and out and ensure accurate transactions.
Assist patrons with library accounts, including registering patrons for library cards.
Accept Golden Buckeye and Voter Registration applications.
Provide curbside service to patrons.
Assess, accept, and process fine and fee payments.
Prepare, receive, and process library materials to and from other locations.
Provide excellent customer service to library patrons and maintain the confidentiality of patron information.
Respond to patron questions in person, by phone, and/or virtually.
Direct patrons to appropriate library areas, staff, or outside agencies.
Retrieve library materials for patrons.
Select materials for delivery to individual patrons and/or community partners.
Maintain a collaborative working environment and support department projects as needed.
Attend meetings and serve on staff committees as requested.
Support library-wide initiatives, such as SummerREAD.
Record statistics for library transactions as required.
Maintain and increase library knowledge and skills through professional development.
Represent the library at community events as assigned.
Perform additional duties and assignments as required.