Librarian Assistant/Circulation

Franklin Pierce University•Rindge, NH

17h

About The Position

The Library Assistant-Circulation performs paraprofessional and clerical services related to library circulation, course reserves, and interlibrary loan processing. The role reports to the Access Services Manager and provides direct support and supervision to student assistants. The position supports library patrons, enforces library policies, processes materials and requests, and helps maintain library operations, including opening and closing the library and maintaining the stacks. The employee is expected to protect confidential information, communicate professionally, exercise sound judgment, and contribute to a respectful, inclusive environment that supports the University’s mission. During the academic year, the expected schedule includes at least two weekday evening shifts each week and one weekend shift every other weekend, covering both Saturday and Sunday. Daytime hours may be arranged as needed during academic breaks and summer. The work environment is under typical office conditions.

Requirements

One to three years of library experience is preferred, including supervisory and circulation/public services experience.
Associate degree in a related field.
Successfully complete a criminal background check.
Ability to handle highly confidential material and keep information in strict confidence.
Exemplary customer service skills when dealing with students, faculty, staff, and the general public in person and over the telephone.
Excellent writing skills and demonstrated ability to develop written reports and action plans.
Ability to compile accurate statistics and report them promptly.
Excellent oral communication skills.
Ability to work effectively, decisively, and flexibly in a fast-paced, dynamic environment; identify problems and propose feasible solutions; stay organized; work under pressure; and meet deadlines.
Solid knowledge of Microsoft Office, specifically Word, Excel, Access, and Outlook, and motivation to stay current with emerging office technologies.
Ability to promote teamwork among staff and collaborate with library and campus faculty and staff.
Ability to exercise good judgment when enforcing library policies and procedures.
Excellent interpersonal skills and ability to work well with library patrons, including faculty, staff, students, and the general public.
Ability to accept supervision and constructive criticism and to give and receive constructive criticism professionally.
Ability to perform the job functions satisfactorily, with or without reasonable accommodations.
Ability to lift various materials up to 25 pounds occasionally.
Ability to remain seated frequently to continuously and standing for up to 15% of the time.
Dexterity to type and operate a computer and other office equipment.

Nice To Haves

Bachelor’s degree.
Knowledge of specialized library circulation software.
Familiarity with Springshare software.

Responsibilities

Provide direct support and supervision to student assistants, keeping them on task as needed.
Circulate library materials.
Answer patron inquiries while maintaining a strong service orientation.
Assist with training student assistants.
Prepare and process interlibrary loan requests and materials.
Enforce library policies and guidelines to maintain an environment conducive to quiet study.
Maintain confidentiality in all situations relating to the University.
Adhere to University and Library policies and procedures.
Use sound judgment and discretion when enforcing University and Library policies.
Communicate effectively with patrons, student assistants, co-workers, supervisors, and outside organizations.
Open and close the library.
Shelve materials and participate in stacks maintenance, including shifting and shelf-reading.
Perform other duties as assigned by the Access Services Manager or the University Librarian.