Chrysler Jeep Dodge Sales Manager

Walser Automotive Group•Bloomington, MN

About The Position

The Chrysler Jeep Dodge Sales Manager leads the sales team and supports the General Manager and Used Vehicle Buyer in setting and achieving sales, gross profit, expense, and operating profit objectives. The role analyzes sales data and portfolios, forecasts results, adjusts pricing and sales efforts, supports customer transactions, and helps ensure a strong customer experience and compliance with company policies. The position also manages, develops, and evaluates department staff, including hiring, scheduling, coaching, performance management, and employee relations. On-target earnings are $100,000, with potential to earn up to $130,000 with incentives.

Requirements

Must be at least 18 years of age.
At least one year of automobile sales experience.
Excellent customer service skills.
Positive attitude and ability to work well in a team environment.
Valid driver’s license and acceptable driving record.

Responsibilities

Assist the General Manager and Used Vehicle Buyer in establishing annual and monthly objectives for unit sales, gross profits, expenses, and operating profit for the used vehicle department.
Assess sales portfolios and analyze sales data and reports.
Attend managerial and pricing meetings as requested and recommend sales and product needs to the store buyer.
Forecast and monitor sales metrics, making changes as needed to meet or exceed goals.
Assist sales consultants with closing sales as needed and conduct “Fly-Bys”/TOs on every deal.
Safeguard customer information in accordance with company rules.
Manage sales consultants’ efforts to enhance customer satisfaction and exceed the dealership’s minimum Customer Satisfaction Index standard.
Work with managers to set sales and gross objectives and increase F&I penetration.
Support online customers through the internet sales team.
Monitor internet websites daily to ensure used inventory is accurately displayed, coordinating with the marketing team.
Review market analyses and sales reports weekly to determine volume potential and necessary variable pricing adjustments.
Provide input on sales campaigns and advertising, and display, merchandise, and promote used vehicles.
Verify that customers are offered ancillary products in accordance with Walser policy.
Ensure trade titles are collected at the time of sale and payoff information is correct.
Coordinate in-store training related to used vehicles.
Maintain a professional appearance.
Bid on trades using V-Auto.
Build and run lease quotes.
Monitor the DMS for appointments and ensure a representative is available for scheduled customers.
Assist with driving vehicles on the lot, including trades, or retrieving vehicles purchased by the company.
Train and manage staff on company policies and ensure adherence.
Motivate, counsel, and monitor staff performance; conduct disciplinary action or PIPs as needed; and administer annual performance evaluations with thoughtful feedback.
Appraise staff productivity and efficiency and recommend promotions or other changes in status.
Complete employee terminations for policy violations with HR approval.
Manage staff pay rates, hours worked, schedules, time off, and other administrative duties.
Coordinate with Recruiting to interview and hire department staff.
Address employee relations issues and escalate concerns to HR when necessary.
Monitor and assist with implementing company initiatives and legal compliance measures, and regularly communicate company news.
Ensure employees follow Walser service processes and scripts.
Support staff career and professional development.
Wear safety eyewear in dealership service departments and hard-toed, slip-resistant footwear when in dealership service departments.
Uphold Walser’s core values: Do The Right Thing, Lead By Example, Display Positive Energy, and Be Open Minded.
Perform other duties, tasks, and projects as assigned.

Benefits

Paid time off (PTO).
Career growth, advancement opportunities, mentorship, and professional development.
Up to $10,000 in fertility treatment and adoption expense assistance.
Medical, dental, and vision coverage, with HSA and FSA plans.
Access to Blue Cross Blue Shield medical coverage and additional wellness benefits.
Company-paid life insurance.
401(k) with employer match.
Paid branded clothing program twice a year.
Employee discounts on products and services.
Employee Resource Groups.
Volunteer opportunities through the Walser Foundation.
Employee Assistance Program (EAP).
Referral program with referral bonuses.