Christmas Customer Assistant - Food - Ludlow

Marks & Spencer • Ludlow, IL

6h • Onsite

About The Position

Join M&S as a Customer Assistant in the Food section, serving customers and supporting the retailer’s transformation. The role suits resilient, committed colleagues who can deliver fast, attentive service under pressure, take pride in their knowledge of M&S Food products, and confidently recommend and sell new products. You will serve customers, fill shelves, help drive sales, and use digital tools to improve the customer experience and help customers find the products they want.

This is a frontline retail role in a high-pressure environment. You will contribute to a positive, high-energy team, support colleagues, and adapt to working across different areas of the store as customer and business needs change. The listed pattern is Wednesday through Saturday, 04:30–08:30. The £3.00-per-hour unsocial premium applies only to hours worked between 22:00 and 06:00. Successful candidates may be asked to work up to full-time hours during the weeks commencing 13 and 20 December. Applicants must be at least 18 because the role involves early-morning work.

Requirements

• Must be at least 18 years old.
• Able to work early-morning shifts.
• Resilient and committed, and able to work under pressure at pace.
• Pride in knowledge of M&S Food products and confidence recommending and selling products.
• Digitally confident and able to use digital tools.
• A team player who supports colleagues and contributes to a positive, high-energy environment.
• Flexible and able to adapt to different store areas and changing retail demands.

Responsibilities

• Deliver remarkable customer service and help customers feel valued.
• Serve customers quickly and effectively, including during busy periods.
• Recommend and sell M&S Food products, including new products.
• Fill shelves and help ensure customers can get the products they want.
• Use digital tools, including the Sparks App and in-store devices, to enhance the customer experience.
• Support sales growth through service and selling.
• Work collaboratively with colleagues to provide a seamless customer experience.
• Adapt to working across various areas of the store as operational needs change.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed