CHOICES Care Coordinator- Shelby County
About The Position
The CHOICES Care Coordinator helps members achieve personal health and wellness goals and supports their safety at home or in a community setting. The role includes traveling to members’ homes for face-to-face visits and managing requests from internal and external stakeholders. The coordinator works with members, families, and clinical and social support colleagues to identify supports and services that help members meet goals related to health, employment, and independent or community living. The coordinator conducts objective assessments of members’ physical, behavioral, functional, psychosocial, financial, employment, and independent-living needs. They use criteria to authorize appropriate home- and community-based services and confirm that services are provided and members’ needs are being met. The position is based in Shelby County, Tennessee, and follows an 8:00 a.m.–5:00 p.m. EST schedule with no on-call duties. With management approval, employees may be eligible to work a compressed work week after one year. Employees must remain in the role for 24 months before becoming eligible to apply for other internal positions. The position requires a valid driver’s license. Field coordinators must complete a TB skin test, and various immunizations and/or associated medical tests may be required. The role also requires a digital literacy assessment. Employees who routinely operate a company, personal, or rental vehicle for company business are automatically enrolled in the BCBST Driver Safety Program and must comply with applicable license, insurance, and motor vehicle record requirements.
Requirements
- At least 2 years of clinical experience is listed under Job Qualifications; the introductory qualifications section states 3 years of experience in a clinical setting.
- An active Tennessee registered nurse license, or a license in the employee’s state of residence if that state participates in the Nurse Licensure Compact Act; alternatively, a master’s degree in social work with an active, unrestricted LCSW, LMSW, or LAPSW license.
- Live in Shelby County, Tennessee.
- Exceptional customer service skills.
- Valid driver’s license.
- Basic PC skills, including Microsoft Office and email.
- Effective time-management skills.
- Excellent oral and written communication skills.
- Strong interpersonal and organizational skills.
- Complete a digital literacy assessment.
- Complete a TB skin test if working in the field.
- Meet applicable BCBST Driver Safety Program requirements when routinely operating a company, personal, or rental vehicle for company business, including valid license, applicable auto insurance compliance, and an acceptable motor vehicle record.
Nice To Haves
- Self-motivated, flexible, and comfortable working in a fast-paced environment.
- Strong problem-solving and critical-thinking skills.
- Ability to prioritize daily tasks.
Responsibilities
- Partner with members and families to identify supports and direct services that meet personal goals for health, employment, and independent or community living.
- Collaborate with clinical and social support colleagues to address members’ physical, behavioral health, and long-term service needs.
- Conduct thorough, objective face-to-face visits and assess members’ current status and needs, including physical, behavioral, functional, psychosocial, financial, employment, and independent-living expectations.
- Use criteria to authorize appropriate home- and community-based services.
- Confirm that authorized services are being provided and that members’ needs are being met.
- Travel to members’ homes for visits and manage requests from internal and external stakeholders.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
