CHOICES Care Coordinator- Lincoln and Giles Counties

BlueCross BlueShield of Tennessee • Nashville, TN

3d

About The Position

The CHOICES Care Coordinator helps members achieve personal health and wellness goals and supports their safety at home or in a community setting. The role involves traveling to members’ homes for visits and managing requests from internal and external stakeholders. The coordinator works with members, families, and clinical and social support colleagues to identify supports and services that help members meet health, employment, and independent or community-living goals. This is a fast-paced role requiring critical thinking, problem-solving, time management, flexibility, and a commitment to improving the quality of life of diverse members. The position serves Lincoln and Giles Counties in Tennessee and follows an 8:00 a.m.–5:00 p.m. Eastern schedule, with no on-call duty. With management approval, a compressed work week may be available after one year. Employees must spend 24 months in the role before becoming eligible to apply for other internal positions.

Requirements

• At least 2 years of clinical experience is listed under Job Qualifications; the additional job description says 3 years of experience in a clinical setting.
• Be a registered nurse with an active Tennessee license, or hold an active license in the state of residence if that state participates in the Nurse Licensure Compact; alternatively, hold a Master’s in Social Work and an active unrestricted license (LCSW, LMSW, or LAPSW).
• Live within Lincoln or Giles County, Tennessee.
• Valid driver’s license.
• Basic PC skills, including Microsoft Office and email.
• Effective time-management skills.
• Excellent oral and written communication skills.
• Strong interpersonal and organizational skills.
• Exceptional customer-service skills.
• Complete a digital literacy assessment.
• A TB skin test applies to coordinators who work in the field.
• Various immunizations and/or associated medical tests may be required.

Nice To Haves

• With management approval, the option to work a compressed work week after one year.

Responsibilities

• Partner with members and families to identify needed supports and direct services for personal goals related to health, employment, and independent or community living.
• Collaborate with clinical and social support colleagues to address each member’s physical, behavioral health, and long-term service needs.
• Conduct thorough, objective, face-to-face visits and assess members’ physical, behavioral, functional, psychosocial, financial, employment, and independent-living circumstances and needs.
• Use criteria to authorize appropriate home- and community-based services, confirm services are being provided, and ensure members’ needs are met.
• Travel to members’ homes for visits.
• Manage requests and demands from internal and external stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level