QA Coordinator for Choices

AdvanceCare Health Services•Columbia, TN

3d•Hybrid

About The Position

AdvanceCare Health Services, LLC is seeking a QA Coordinator to audit the accuracy and timeliness of documentation needed for billing and help ensure company-wide processes and quality standards are current and followed. The role supports continuous improvement and compliance across the organization, including with the TN Department of Disability and Aging (DDA) Provider Manual, HIPAA, Title VI, and Medication Policy. It is a hybrid position for someone who is independent, self-starting, reliable, organized, discreet with confidential information, and comfortable learning and working with technology. Applicants must live in Tennessee. The position requires a quiet, professional home workspace, high-speed internet, and a company-issued laptop used with a monitor of at least 27 inches, keyboard, and mouse. Some duties may require leaving home, so dependable transportation is required. The role involves regular communication with leadership and team members and timely responsiveness during business hours. The company is a growing, non-medical, private-duty home care organization serving seniors and individuals with intellectual disabilities across Tennessee.

Requirements

Must live in Tennessee and be over 18 years of age.
Must have a valid driver's license and reliable, consistent transportation; some duties may require leaving home.
Must be able to clear a criminal background check covering 7–10 years and a drug screen.
Must have high-speed internet and a quiet, professional workspace.
Must be reliable, punctual, dependable in production and attendance, and able to work independently without direct supervision.
Must be able to handle confidential material with discretion and have a thorough understanding of HIPAA.
Must communicate effectively verbally and in writing with people at all levels of business.
Must be proficient in Microsoft Office applications and have working knowledge of Google Suite products.
Must have excellent organizational skills, self-discipline, good judgment, and the ability to handle changes in direction and accept constructive feedback.
Must have a minimum typing speed of 50 words per minute and be able to take instructions well.
Must be comfortable with software and technology and willing to be flexible and learn on the fly.
Must maintain a pleasant, professional manner and an articulate phone voice; a warm and friendly demeanor is essential.
Must be able to work as part of a team and help maintain a positive working environment.

Nice To Haves

Experience in DDA, healthcare, or quality assurance is helpful but not required.
A results-driven approach, positive attitude, can-do spirit, and strong attention to detail.

Responsibilities

Audit the accuracy and timeliness of billing-related documentation, including daily notes, day service notes, charts, weather and fire drills, supervisory visits, medical encounter follow-up, and other documentation required in each home.
Prepare and maintain accurate audit working papers and files to support audit findings.
Work with management to help ensure compliance with applicable regulations and policies, including the TN Department of Disability and Aging (DDA) Provider Manual, HIPAA, Title VI, and Medication Policy.
Compare billable notes with services billed and record any needed billing corrections.
Develop, implement, and monitor quality assurance programs throughout the company, including establishing standards, devising evaluation test methods and procedures, and reviewing policies and procedures.
Perform other tasks and duties as assigned and needed.