QA COORDINATOR

Brunswick Hospital Center • Amityville, NY

2d • $35 - $39

About The Position

As a member of the Quality Assurance team, the QA Coordinator (described in the summary as the Risk Management Investigator) coordinates daily internal reviews of clinical staff documentation, focused reviews, and problem identification. The role coordinates the hospital’s Incident Management Program through comprehensive, objective investigation, data collection, analysis, and reporting of patient-related incidents.

The position monitors clinical documentation and incident reports, conducts preliminary and special investigations, tracks compliance and corrective actions, identifies risks and trends, and prepares reports for management and QA/Performance Improvement meetings. The coordinator communicates findings and developments to the clinical supervisor and Chief Quality Officer (CQO), supports committees and improvement activities, and serves as a liaison with regulatory and law enforcement agencies at the CQO’s direction. The role also maintains knowledge of psychiatric disorders and quality assurance, utilization review, and performance improvement practices, and provides coaching and feedback to associates as needed.

This position operates in a psychiatric health care setting and requires regular walking to various locations around the hospital. The incumbent may intervene with psychiatric patients who may be unruly at times. The job is full-time, Monday through Friday, 37.5 hours per week; occasional evening and weekend work may be required. No travel is expected.

Requirements

• Bachelor’s degree.
• One to two years of specific behavioral health clinical knowledge.
• Proficiency in Microsoft Office applications.
• Strong knowledge of OMH and JACHO regulations.
• Demonstrated ability to identify trends and conduct root-cause analyses.
• Ability to provide constructive feedback focused on improving quality.
• Ability to communicate positively and professionally, both orally and in writing.
• Ability to follow detailed instructions accurately.
• Ability to work independently and complete tasks within allotted time frames.
• Strong problem-solving and decision-making skills.
• Availability to work some evenings and weekends.
• Attention to detail, verbal and written communication, data collection and analysis, problem analysis and solving, planning and organizing, and time management competencies.

Nice To Haves

• Previous experience in behavioral health care.
• Master’s degree.
• Certifications such as Quality Auditor, Quality Engineer, Quality Improvement Associate, or Six Sigma.
• Experience in quality inspection, auditing, and testing.

Responsibilities

• Use discretion and maintain confidentiality when handling patient records and discussing patient matters.
• Monitor, review, and analyze clinical documentation to support high-quality coordinated care.
• Recognize, establish, and address priorities promptly.
• Share information from seminars and meetings attended outside the hospital.
• Follow up on findings and ensure that they have been addressed.
• Provide reports tracking compliance with timeliness requirements established by applicable legislative and accrediting organizations.
• Observe safety, infection control, fire safety, and Right to Know procedures.
• Review incident reports, assess circumstances, conduct preliminary investigations, confirm appropriate actions were taken, and determine the appropriate level of investigation.
• Conduct special investigations in a timely, objective, and thorough manner.
• Communicate important developments and findings from internal reviews to the clinical supervisor and CQO.
• Identify areas of risk and participate in improving processes and outcomes.
• Prepare monthly reports on patient incident types to identify and analyze trends and deviations.
• Report at monthly management and QA/PI meetings.
• Assemble results of special incident investigations for review by the QA team.
• Serve as liaison with regulatory and law enforcement agencies at the direction of the CQO.
• Participate, as directed by the CQO, in performance improvement, risk management, and utilization management activities.
• Prepare quarterly Incident Management reports for presentation at QA Performance Improvement Meetings.
• Keep the CQO informed of investigation progress and major developments.
• Convene and participate in Special Incident Review Committee meetings to ensure incidents are appropriately reviewed and investigated and corrective actions are implemented.
• Monitor corrective and preventive actions taken in response to Incident Management Committee recommendations.
• Notify the CQO of suspected incidents or occurrences that may require legal counsel.
• Promptly prepare reports requiring external notification in accordance with the hospital’s incident management procedure.
• Maintain current knowledge of the origins, characteristics, treatment, and management trends of psychiatric disorders and related areas.
• Maintain current knowledge in Quality Assurance, Utilization Review, and Performance Improvement.
• Provide coaching and feedback to associates as necessary.
• Track all necessary chart documentation on an ongoing basis.
• Assume additional responsibilities at the direction of the Chief Quality Officer.

What This Job Offers

• Job Type: Full-time