ECF CHOICES Support Coordinator (Hamilton County)

BlueCross BlueShield of Tennessee•Chattanooga, TN

About The Position

ECF Choices is seeking a Support Coordinator to support members with intellectual and developmental disabilities in Hamilton County, Tennessee. The role focuses on members’ physical, behavioral, and social needs and helps them work toward goals related to health, employment, independent living, and community participation. The position involves traveling to members’ homes; mileage is reimbursed. The stated schedule is 8:00 a.m. to 5:00 p.m., with no on-call duties. Candidates who live in Hamilton County are considered ideal.

Requirements

Meet one of the listed education or qualification pathways: be an RN; hold a bachelor’s degree in social work, nursing, education, a human service or health care profession, or another related field; meet federal requirements for a Qualified Developmental (or Intellectual) Disabilities Professional (QDDP or QIDP); or, in lieu of a degree, have 5+ years of experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver and have completed the specified Personal Outcome Measures Introduction and Assessment Workshop trainings.
Have 2 years of experience in the healthcare industry or in an operations-type environment.
Work independently with minimal supervision or function in a team environment, sharing responsibility, roles, and accountability.
Be proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Be able to solve problems and manage multiple assignments with critical deadlines.
Demonstrate teamwork, organization, reliability, the ability to handle multiple tasks, and an exceptional work ethic.
Have excellent oral and written communication skills and strong interpersonal and organizational skills.
Have a valid driver’s license.
Complete a digital literacy assessment.
If routinely operating a company, personal, or rental vehicle for company business, comply with the BCBST Driver Safety Program, including license and applicable insurance requirements and maintaining an acceptable motor vehicle record.
Various immunizations and/or associated medical tests may be required.

Nice To Haves

For RNs, current certification from the Developmental Disabilities Nurses Association as a Certified Developmental Disabilities Nurse (CDDN).
For LPNs, current Developmental Disabilities Nurse (DDC) certification, as applicable.
Licensed Master Social Worker or Licensed Clinical Social Worker.
Living in the Hamilton County area.

Responsibilities

Partner with members and families to identify needed supports and direct services that help members pursue personal goals related to health, employment, and independent or community living.
Collaborate with clinical and social support colleagues to address each member’s physical and behavioral health and long-term service needs.
Conduct thorough, objective face-to-face visits and assess members’ physical, behavioral, functional, psychosocial, financial, employment, and independent-living status and needs.
Use authorization criteria to determine appropriate home- and community-based services, and confirm services are provided and members’ needs are met.
Support members’ health and well-being.
Assist members in finding and maintaining competitive, integrated employment.
Navigate challenging relationships to help ensure members receive necessary services.
Perform intake, enrollment, and ongoing assessments.
Develop and maintain Person-Centered Plans.
Monitor and maintain overall service provision.