ECF CHOICES Support Coordinator (Hamilton County)

BlueCross BlueShield of Tennessee•Chattanooga, TN

About The Position

ECF Choices is seeking a Support Coordinator to serve members in Hamilton County, Tennessee, through the ECF CHOICES program for individuals with intellectual and developmental disabilities. The role supports members’ physical, behavioral, and social needs and helps them pursue personal goals, employment, and greater independence in their homes and communities. The position involves travel to members’ homes; mileage is reimbursed. The stated schedule is 8:00 a.m. to 5:00 p.m., with no on-call duties. Candidates who live in Hamilton County are considered ideal.

Requirements

At least 2 years of experience in the healthcare industry or in an operations-type environment.
Meet one of the stated qualification pathways: be an RN; hold a bachelor’s degree in social work, nursing, education, a human service or healthcare profession, or another related field; meet federal requirements for a Qualified Developmental (or Intellectual) Disabilities Professional (QDDP or QIDP); or, in lieu of a degree, have 5+ years’ experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver and have completed the specified Personal Outcome Measures Introduction and Assessment Workshop trainings.
Valid driver’s license.
Ability to work independently with minimal supervision or as part of a team, sharing responsibility, roles, and accountability.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Ability to solve problems and manage multiple assignments with critical deadlines.
Strong oral and written communication, interpersonal, and organizational skills.
Ability to be organized, reliable, and manage multiple tasks with a strong work ethic.
Complete a digital literacy assessment.
Comply with the BCBST Driver Safety Program if routinely operating a BCBST-owned, personal, or rental vehicle for company business, including maintaining a valid driver's license, applicable auto insurance, and an acceptable motor vehicle record.
Various immunizations and/or associated medical tests may be required.

Nice To Haves

Current Developmental Disabilities Nurses Association certification: Certified Developmental Disabilities Nurse (CDDN) for RNs or Developmental Disabilities Nurse (DDC) for LPNs, as applicable.
Licensed Master Social Worker or Licensed Clinical Social Worker.
Live in the Hamilton County area.

Responsibilities

Partner with members and families to identify supports and direct services that help meet goals related to health, employment, and independent or community living.
Collaborate with clinical and social support colleagues to address each member’s physical and behavioral health and long-term service needs.
Conduct thorough, objective face-to-face visits and assess members’ physical, behavioral, functional, psychosocial, financial, employment, and independent-living status and needs.
Perform intake, enrollment, and ongoing assessments.
Develop and maintain Person-Centered Plans.
Apply criteria to authorize appropriate home- and community-based services, and confirm services are being provided and members’ needs are met.
Monitor and maintain overall service provision.
Support members in finding and maintaining competitive, integrated employment.
Navigate challenging relationships to help ensure members receive necessary services.