CHOICES Care Coordinator- Maury County

BlueCross BlueShield of Tennessee • Nashville, TN

1d • Onsite

About The Position

The CHOICES Care Coordinator helps members achieve personal health and wellness goals and supports their safety at home or in a community setting. The role includes traveling to members’ homes for face-to-face visits and managing requests and demands from internal and external stakeholders. The coordinator works with members, families, and clinical and social support colleagues to identify and arrange services that address members’ physical, behavioral health, and long-term service needs. This position covers members in Maury, Lawrence, Giles, and Lewis counties. Applicants must live in Maury County; preference is given to applicants living within 50 miles of the covered area. The schedule is 8:00 a.m. to 5:00 p.m. EST, with no on-call duties. With management approval, a compressed work week may be available after one year. Employees must remain in the role for 24 months before becoming eligible to apply for other internal positions. Field coordinators must complete a TB skin test. Various immunizations and/or associated medical tests may be required, and the job requires a digital literacy assessment. Employees who routinely operate a company-owned, personal, or rental vehicle for company business are enrolled in the BCBST Driver Safety Program and must follow its requirements, including maintaining a valid driver’s license, applicable insurance compliance, and an acceptable motor vehicle record.

Requirements

• At least 2 years of clinical experience is required; the posting also states 3 years of experience in a clinical setting.
• Either an active Tennessee registered nurse license, or a license in the applicant’s state of residence if that state participates in the Nurse Licensure Compact Act; or a Master’s in Social Work with an active, unrestricted LCSW, LMSW, or LAPSW license.
• Live within Maury County.
• Valid driver’s license.
• Basic PC skills, including Microsoft Office and email.
• Effective time-management skills.
• Excellent oral and written communication skills.
• Strong interpersonal and organizational skills.
• Exceptional customer-service skills.
• Complete a digital literacy assessment.
• For field coordinators, complete a TB skin test.
• If routinely operating a vehicle for company business, maintain a valid driver’s license, meet applicable auto-insurance requirements for personal or rental vehicles, and maintain an acceptable motor vehicle record.

Nice To Haves

• Preference is given to applicants who live within 50 miles of the covered Maury, Lawrence, Giles, and Lewis County area.
• With management approval, the option to work a compressed work week after one year.

Responsibilities

• Partner with members and families to identify supports and direct services that help members meet personal goals related to health, employment, and independent or community living.
• Collaborate with clinical and social support colleagues to address each member’s physical, behavioral health, and long-term service needs.
• Conduct thorough, objective, face-to-face visits and assess members’ physical, behavioral, functional, psychosocial, financial, employment, and independent-living situations and needs.
• Use criteria to authorize appropriate home- and community-based services, and confirm that services are being provided and members’ needs are being met.
• Travel to members’ homes for visits.
• Manage requests and demands from internal and external stakeholders.
• Follow the BCBST Driver Safety Program requirements when routinely driving for company business.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level