CHOICES Care Coordinator- Sumner/Robertson Counties

BlueCross BlueShield of Tennessee • Nashville, TN

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About The Position

The CHOICES Care Coordinator helps members achieve personal health and wellness goals and supports their safety at home or in a community setting. The role involves traveling to members’ homes, conducting face-to-face assessments, and coordinating with internal and external stakeholders in a fast-paced environment. The coordinator works with members, families, and clinical and social support colleagues to identify services that support members’ health, employment, and independent or community living goals.

The position serves members in Sumner and Robertson Counties, Tennessee. The stated schedule is 8:00 a.m.–5:00 p.m. EST, with no on-call duties. With management approval, employees may be eligible to work a compressed work week after one year. Employees must remain in the role for 24 months before becoming eligible to apply for other internal positions. Field coordinators must complete a TB skin test; various immunizations or related medical tests may also be required. The role requires a digital literacy assessment.

Requirements

• At least 2 years of clinical experience is listed under Job Qualifications; the introductory qualifications section states 3 years of experience in a clinical setting.
• Be a registered nurse with an active Tennessee license, or hold an active license in the state of residence if that state participates in the Nurse Licensure Compact Act; alternatively, hold a Master’s in Social Work and an active unrestricted license (LCSW, LMSW, or LAPSW).
• Live in Sumner or Robertson County, Tennessee.
• Be available to work 8:00 a.m.–5:00 p.m. EST; no on-call work is required.
• Valid driver’s license.
• Basic PC skills, including Microsoft Office and email.
• Effective time-management skills.
• Excellent oral and written communication skills.
• Strong interpersonal and organizational skills.
• Exceptional customer service skills.
• Complete a digital literacy assessment.
• Complete a TB skin test if working in the field; various immunizations or associated medical tests may be required.
• For employees who routinely operate a BCBST-owned, personal, or rental vehicle for company business: comply with applicable driver safety program requirements, including maintaining a valid driver’s license, meeting minimum liability insurance requirements when applicable, and maintaining an acceptable motor vehicle record.

Nice To Haves

• After one year, a compressed work week may be available with management approval.

Responsibilities

• Partner with members and families to identify supports and direct services that meet personal goals for health, employment, and independent or community living.
• Collaborate with clinical and social support colleagues to address members’ physical, behavioral health, and long-term service needs.
• Conduct thorough, objective face-to-face visits and assess members’ physical, behavioral, functional, psychosocial, financial, employment, and independent-living status and needs.
• Use criteria to authorize appropriate home- and community-based services and confirm that services are being provided and members’ needs are being met.
• Travel to members’ homes for visits.
• Maintain a valid driver’s license and, when routinely operating a company, personal, or rental vehicle for company business, comply with the BCBST Driver Safety Program requirements, including applicable auto insurance requirements and maintaining an acceptable motor vehicle record.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level