Children's Service Coordinator - Department 812

Bridgewell • Lynn, MA

22d • $24 - $25

About The Position

The Children's Service Coordinator is responsible for coordinating family and recovery services at Lotus House, maintaining the security of the residence, ensuring residents’ well-being, and supporting staff in developing and delivering services to families. The position develops family and childcare support plans based on assessed needs and goals; works with families to assess needs and create individualized service plans; and develops, facilitates, and documents weekly groups using internal and community resources. The coordinator maintains family-services resource listings, supports activities and resident intake, assessment, and orientation, and plans outings and onsite events for residents and their children. The role also builds relationships with community providers and families, maintains indoor and outdoor play spaces, supports office administration, and assumes responsibility for the program when the Program Manager is absent. The coordinator responds to emergencies, provides coverage as needed, participates in an after-hours on-call rotation, and maintains required core training certifications, including supportive housing training. Knowledge of supportive housing, addiction, trauma-informed care, and medication management is required. The schedule is Monday through Friday, 10:00 a.m. to 6:00 p.m., 40 hours per week.

Requirements

• Individual and group counseling experience.
• At least five years of experience working with people affected by addiction or psychiatric disabilities.
• At least three years of experience in a supervisory or administrative capacity.
• Excellent verbal, written, and presentation skills.
• Excellent organizational and problem-solving skills.
• Demonstrated ability to manage staff effectively and foster positive relationships.
• Demonstrated computer proficiency.
• Ability to maintain accurate and thorough records.
• Ability to respond to crises.
• Ability to recognize client body language and gestures.
• Ability to hear and distinguish tone, voice modulation, and escalation to identify and monitor escalated behaviors and maintain a safe environment.
• Ability to communicate with emergency services, including ambulance, fire, and police.
• Valid driver's license in the state of residence.
• Ability to frequently climb stairs and lift or move up to 20 pounds.
• Normal range of eyesight and hearing, with or without corrective equipment.

Nice To Haves

• A bachelor's degree in a related field is preferred.

Responsibilities

• Develop family, childcare, and support plans based on assessed needs and family goals.
• Conduct and update individual and family needs assessments with each family's participation, and develop individualized service plans identifying needed, desired, and requested services and resources.
• Develop, implement, promote, facilitate, and document weekly groups using internal and community-based resources to meet clients’ diverse needs.
• Maintain current print and web-based family-services resource lists, including local educational and social events, school access, transportation, and childcare resources.
• Assist with oversight of family activities and the intake, assessment, and orientation of new residents.
• Plan, organize, and lead regular educational and recreational outings and field trips for residents and their children.
• Coordinate onsite events and activities that encourage stability and achievement of individual and family goals.
• Build and maintain positive relationships with outside providers, community groups, families, and other service providers.
• Maintain indoor and outdoor play spaces.
• Assist with daily office and administrative functions.
• Assume responsibility for the program in the Program Manager’s absence.
• Respond to emergencies according to agency and program policies and protocols.
• Provide coverage to individuals as needed.
• Participate in the after-hours on-call rotation.
• Maintain core training certifications, including training on the supportive housing model.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision health benefits.
• Generous paid time off, including the employee’s birthday off.
• Additional compensation for on-call rotations.
• Training and development opportunities.
• Opportunities for professional development and growth.
• Collaborative work environment that values new insight and personal contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed