Patient Service Coordinator - Children's Hospital ENT

Bon Secours Mercy Health•Toledo, OH

1d•Onsite

About The Position

The Patient Service Coordinator performs clerical and business functions in a medical office, clinic, or ambulatory setting under general supervision and according to established policies and procedures. The role supports patient registration, scheduling, records, billing, payments, and general office operations in Children's Hospital ENT. Some patient care duties may also be assigned, and the coordinator may be required to float based on staffing needs. The position is expected to follow safety and patient-safety standards, corporate responsibility policies, and Mercy Health's Mission, Core Values, and Standards of Behavior. It promotes excellent service for internal and external customers and includes other duties as assigned.

Requirements

High school diploma or GED.
Medical secretary experience, graduation from a medical assistant program, or medical experience.
Legible handwriting.
Sensitivity to the patient care situation.
Computer and typing skills of at least 40 words per minute.

Responsibilities

Secure, complete, and verify patient demographic and insurance information and enter it into the computer.
Perform initial telephone triage or screening and refer patients to the appropriate medical professional.
Schedule patients for referrals, testing, surgical procedures, specialist consultations, and other services according to established protocols and physician orders.
Ensure referrals are appropriate for the patient's insurance.
Collect point-of-service copayments and account payments, balance the cash drawer, and ensure accurate bank deposits.
Set up and organize patient charts, obtain consent forms, and maintain confidential patient records.
Enter billing charges into the computer, retrieve data, and run reports as necessary.
Perform some patient care duties as specified by the department addendum.
Document appropriate information in patient medical records.
Manage office supplies and inventory.
Perform receptionist, file clerk, and general office correspondence duties.
Float based on staffing needs when required.
Follow Corporate Responsibility Program standards and policies, comply with applicable laws and regulations, and report suspected unethical, fraudulent, or unlawful acts or practices.
Demonstrate behaviors consistent with Mercy Health's Mission and Core Values and promote excellent customer service.
Adhere to safety and patient-safety standards and policies.
Perform other duties as assigned.