Patient Service Coordinator - Children's Hospital ENT

Mercy Health • Toledo, OH

3d

About The Position

Under general supervision and according to established policies and procedures, the Patient Service Coordinator performs clerical and business functions in a medical office, clinic, or ambulatory setting. The role supports patient registration, telephone screening, appointment and procedure scheduling, payments, billing, medical records, office supplies, reception, and general correspondence. Some patient care duties may be required, and the coordinator may float based on staffing needs.

Requirements

• High school diploma or GED.
• Medical secretary experience, graduation from a medical assistant program, or medical experience.
• Legible handwriting.
• Demonstrated sensitivity to the patient care situation.
• Computer and typing skills of at least 40 words per minute.

Responsibilities

• Secure, complete, and verify patient demographic and insurance information during registration, and enter data into the computer.
• Perform initial telephone triage and screening, referring patients to the appropriate medical professional.
• Schedule patients for referrals, testing, surgical procedures, specialist consultations, and other services according to established protocols and physician orders; ensure referrals are insurance appropriate.
• Collect point-of-service co-pays and account payments, balance the cash drawer, and ensure bank deposit accuracy.
• Set up and organize patient charts, obtain appropriate consent forms, and maintain confidential patient records.
• Enter billing charges into the computer, retrieve data, and run reports as needed.
• Perform some patient care duties as specified by the department addendum.
• Document appropriate information in patient medical records.
• Manage office supply and inventory needs.
• Perform receptionist, file clerk, and general office correspondence duties.
• Float based on staffing needs when required.
• Comply with Corporate Responsibility Program standards and policies, applicable laws and regulations, and report suspected unethical, fraudulent, or unlawful acts or practices.
• Demonstrate behaviors consistent with Mercy Health Partners' Mission and Core Values.
• Promote excellent customer service for internal and external customers and hold self and others accountable for service excellence.
• Perform other duties as assigned.
• Adhere to safety and patient safety standards and policies.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED